Guildford Estate Agents

Frankly disappointed that I have to give one star to even review this ‘business’. It is an absolute shambles. My partner and I have been letting properties for more then a decade and these guys are easily and by far the worst estate agents we have ever used! Highly recommend avoiding. From a landlord perspective they genuinely do not care for your property, they do not check on the status and will definitely not attend any emergencies in a hurry on your behalf! From a tenant perspective, you will have to email at least twice for a response. You can email complaints to James and I can guarantee they will not be responded to, at least two of mine still sit silently in his inbox. They will allow you to live in a property with missing fixtures and have no urgency to ensure anything is fixed in an orderly fashion. They will however allow less then 24 hours notice for access to the property, they will allow entry to new tenants and maintenance without permission and they most definitely will move a new tenant in whilst you’re still paying the rent! We are still awaiting even news on the deposit. I have never to my memory left a Google review, but quite frankly this one has to be left. Absolutely terrible service, young team of rude and obnoxious individuals being trained, if at all by what feels like a Lettings cowboy. There may be 100 years of experience in the office but there’s definitely not 100 years of customer service skills!

Worst estate agents I have ever come across in my life. Extremely unprofessional and unscrupulous - the manager told me it was my fault that a colleague could get fired because I would be complaining/ making a review on the service I received. I turned down another rental because I was guaranteed a property by an employee and yet they accepted a further offer after mine was made and after I had already submitted a holding fee. My referencing came back fine but they still allowed for a further reference to take place. The manager was extremely rude and difficult to speak to on the phone - he put total blame on the landlords decision which I repeatedly stated wasn't the issue it was the treatment throughout the process and the miscommunication between his staff. I would never go to their services again - and would pass this message onto anyone - steer clear!! I don't understand how an agency like this can still be in business with such extremely poor customer care and advise.

The pictures they provided of the property we were going to rent weren't from the property but a similar property in layout. Weren't open or honest about this. Have claimed the property wasn't left cleaned or the floor clean - and claimed on the deposit this should be paid for. This isn't true, we cleaned the property fully. Claimed they had to charge for lightbulbs, we provided our own lightbulbs and left the original lightbulbs in the property boxed. Claimed there was a mark in the property they needed to charge for. Mark wasn't present on time of leaving the property. When calling them, they have ignored calls from our mobiles - but answered immediately to private numbers. They also tried to claim we had more rent to pay than we actually did, when mentioning this is unlawful they changed their tune immediately. I wouldn't recommend them at all, they operate unethically and outside of the law when they can.

Excellent knowledge and service. Highly recommended. They have achieved a great Sales for me

Lied about pricing and the company wereas a whole are seriously unprofessional and unethical