Map
Detailed Information
- Place Types Shoe store
- Address 156 High St, Guildford GU1 3HJ, UK
- Coordinate 51.2359447,-0.5712238
- Website https://www.loake.co.uk/
- Rating 4.9
- Compound Code 6CPH+9G Guildford, UK
Photos
Reviews
Top notch service, from a very knowledgeable young chap... Think his name was Benny.
The best customer service I have ever experienced from Ben. I had bought several pairs of shoes from both the Guildford store and from Loake directly online. I rang ahead to ask about a polishing service which Ben was happy to confirm existed. Upon arriving despite Ben knowing that there wasn’t going to be sale as such he was only to happy to spend 25 mins discussing the best way to care for your shoes and take 4 pairs of shoe in to be polished professionally. To top it off as I live locally to him he delivered them to my home. The shoes are absolutely immaculate. This is the sort of customer service that is often talked about but in my experience seldom delivered with premium brands. Ben is an absolute credit to the company and if anyone at head office actually reads this I would strongly advise you to keep hold of this young man at all costs. EXCELLENT.
Really exceptional service last weekend. Didn't have a sale item in my size, before checking local stores which turned out to be inconvenient, a quick call was made to get them sent over from another branch. Arrived by the promised date. Will certainly use them again.
Magda is the best
Super friendly and knowledgeable staff helped me pick out a pair of boots for work. Such high quality shoes which took 4-5 days to wear in but now are some of the comfiest shoes I own. Buy shoes here if you want something classic and hard-wearing. Made in England.
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