Moore Barlow

A great law firm. Easy to commute to their offices in London, Woking or Guildford

The facts about Barlow Robbins: 1. David Ludlow (partner in Barlow Robbins) told me that my case would cost me £20-30,000 and take 2-18 months. I am then informed, when I am 2/3 through my case, that my costs will be c£100,000 and about £80,000 for the defendant should I lose. It is also 3 and 1/2 years since I registered with Barlow Robbins. 2. Two duplicate charges (£1,218 and £1,218.74 + VAT) were added to one of my invoices. 3. £2,400 I paid to Barlow Robbins for the barrister was used to offset one of my bills. (This is against Client Money Regulations). I only discovered this when Barlow Robbins told me, quite rudely, that the barrister was still waiting for me to pay him. 4. I waited 2 years for an over payment of £200 to be refunded to me. 5. £1,250 + VAT invoice, as payment for a Costs Draughtsman, was sent to me with my final bill on 22 May. David Ludlow (DL) said that it should have been £1,485 but as a 'gesture of goodwill' it was capped at £1,250. 5a. DL later admitted that this invoice was in fact for work done for Barlow Robbins. Credit note issued for £1,500 but no apology given 6. Charged 20 months late, after a court hearing, for travel expenses. 6a. Charged travel expenses for a trainee of BR. 7. Charged for internal emails/tel calls. Example: a. Barrister's office rings junior solicitor (I am charged £13.50 + VAT). b. She relays the information to another solicitor (I am charged £13.50 + VAT). c. He reads it (I am charged another £20 + VAT). 8. BR emails me an appointment date and time (I am charged £18 + VAT). 8a. I confirm this appointment (I am charged another £18 + VAT). 9. I (being polite) inform BR that I have paid money into their account. I am charged £18 + VAT for this email. 10. I am charged £72 + VAT for 4 emails in which I am querying an invoice. 11. At a meeting with David Ludlow in September 2018, to discuss an invoice, he tells me that I am a 'low paying client'. I had at this stage paid over £40,000. 12. Despite Barlow Robbins disputing that they gave me only one day's official notice that they would no longer represent me, that is what happened. The reason? I was too critical of them! 13. A 50% Conditional Fee Agreement (discount) was withdrawn on the flimsiest of reasons and I was told that I had to pay back the 50% discount. This amounted to thousands of pounds. 14. Still waiting, after 4 months and several requests, for Barlow Robbins to give me a breakdown of my £5,000 that they are holding. They refuse to give me this breakdown. No idea why. Read this for a muddle: a) Charged and paid £205 for a court fee b) Later told that it should have been £255 so I pay the additional £50. c) On final bill I am told that the £205 WAS correct but that another court fee for £255 had not been added to the invoice, so I now had to pay this additional amount. The above is only a small sample of my problems with Barlow Robbins. In addition to sending me a credit note for £1,500 they have offered to reimburse me just under £7,000 (incl VAT) which I have declined. Most of my complaint they have not looked in to. The matter is now registered with the Legal Ombudsman.

A legal firm that genuinely cares about its clients and who are passionate about achieving the right outcome. For anyone who has never had to use a lawyer before and is a bit daunted by the process (like I was) I'd highly recommend Barlow Robbins.

No faith in this Law Firm total money grabbing firm.

I would strong urge anyone looking not to use Barlow Robbins