Roof Box 2 Hire - Roof Box Suppliers Coolham

We have been using these lovely people for the last few years. Always a friendly and professional service. Only reason not given 5 stars is because of the delivering on certain days to our postcode! But that is not a massive issue, it just costs a little extra as you need to book for extra days to allow for this!

Roof racks installed very quickly on arrival. Great service and will use again.

Staff were incredibly helpful. Great service & would use again..

Many people have clearly had a positive experience of this company, but regrettably I am not one of them. In my experience their office processes are unreliable, such that I was given telephone advice about cancellation that was simply wrong. I acknowledged some responsibility that I could have done more afterwards, however the root cause was an error on their part. The roof box that arrived was in poor condition with multiple scratches and a crack that would have led to soaking wet contents had the box been used. Despite acknowledging the possibility that they could have made an mistake, the company conducted itself in a way that inferred their client was lying to them for personal gain. They have a stated aim to resolve issues quickly, however they twice failed to honour their promise to return calls, leaving me chasing them after more than two weeks. I guess this is what happens when dealing with a small company, where evidently some aspects of customer service stop in busy periods or if they are away for personal reasons. When I asked to speak to the manager I appreciated him spending some time discussing the issues with me, but he was not prepared to agree on what I think most fair-minded people would have considered a very reasonable compromise. The company offered a small credit note but I politely declined as I will not use this company again. In summary, poor customer service and poor product. Approach with care.

Hired the largest roof box that could be fitted on my car for a break in France. If I had not hired a box I would not have fitted all the luggage in the car (5 people travelling) Roofbox fitted and removed the box with no problems. The office staff and fitters were very helpful and I will recommend them and use them again.