Medivet Canonbury - Canonbury Vets

Staff always provide a high level of professionalism and the vets show genuine care for all the pets they see. My dog Rocco Bethencourt is not an easy patient and has quite a reputation for being difficult but the staff always welcome him with great warmth, patience and understanding. I would like to also add the Italian lady and Portuguese vet nurses are always super hands on and professional. (Apologies don't know their names). They are huge asset to the practice in my opinion.

I have always been very satisfied by the service of this clinic but since the pandemic it has gone downhill. I understand that it is tough but you are certainly not the only ones suffering from it and it is not a reason to take this on your customers and patients. Staff was rude and pretended to be busy when they were 3 sitting behind their desks. I had an appointment in the morning for a very specific procedure. The vet came out without reading the file (had to re-explain the situation), took the cat in and told me the procedure would be done by 1-2pm. At 1pm after calling i was told to pick up the cat by 6pm as they had not done anything yet. Instead of gently calling the customer to let them know there was other emergencies being dealt with and to reschedule, they preferred keeping the cat in his cage waiting since 9am. I clearly disagreed and asked to collect the cat and bring him on another day. They started getting very disrespectful and told me to pay for the “time the vet had spent on the cat”. This made me understand that clearly the well being of the animal was coming after the money. Don’t blame the pandemic, a lot of people are in the same boat and we should be all supporting each others. I will not be going back there until it becomes welcoming once again. Edit 1: I have sent an email as per the answer, i never got a response.. Edit 2: I took my cat to a different vet after transferring his file. They found he missed his last booster/vaccine. They also found he was suffering from bad gingivitis. Again this was not flagged by the vets (I had about 4 appointments this year, the last one in November) when they said my cat was all fine many times.

I've been at this vets for the past two years and every time my pet needs attention the level of care and there attitude towards owners is very unprofessional, i feel that they are money grabbers and barely tell you step for step they are more worried about you payin, i think that they have extortionate prices and i found that the vets were just generally very rude and unhelpful, each time I say to myself this is the last time i will come back here. I have now finally left this vets and would NEVER recommend this vet to anyone that i know.

Our 7-month old puppy had an accident at the park and started limping intermittently causing much distress! After a couple of fruitless and disappointing phone calls with other practices we found Medivet and, although it was a bit further than our locals, we decided to give them a call. We were hugely impressed with the staff, who were extremely helpful and empathetic, and were given an appointment within the hour. Once there, the exchange was quick and our pup was whisked in for an examination. We were kept updated on his progress and he came out a much happier and more comfortable boy! The customer service was 10/10 and the vet professional and knowledgeable. We will for sure be making this our go-to veterinary practice!

Love my vets, they have really looked after my little cat and me. Poor little baby isn’t well and they are so kind and caring. I would recommend them to anyone...thank you