Map
Detailed Information
- Place Types Insurance agency
- Address Ladybird Suite, Burnt Meadow Rd, Moons Moat North Industrial Estate, Redditch B98 9PA, UK
- Coordinate 52.3155484,-1.8920706
- Website http://ladybird-rewards.co.uk/
- Rating 1.8
- Compound Code 8485+65 Redditch, UK
Openning hours
- Monday 9:00 AM – 7:30 PM
- Tuesday 9:00 AM – 7:30 PM
- Wednesday 9:00 AM – 7:30 PM
- Thursday 9:00 AM – 7:30 PM
- Friday 9:00 AM – 7:30 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
Reviews
Absolutely useless, it took me 3 days to get through to ladybird customer service and I was on hold for over 2 hrs each time. All o want was to adjust my policy, staff are miserable and there customer service is awful. Avoid this company at all costs.
If less was possible I would have given them less: this is the worst company imaginable. To call them takes several hours as they NEVER answer the phone. I have sat on hold for 4 hours today- with the call disconnecting several times, and the music they supply you with is just atrocious.
To sit on hold after being told I haven’t sent them the documents they required or my policy will cease in 5 days- and knowing it had taken me the best part of my day today to even try and call them- just a disgrace.
I question their ability to help should I need help as I can’t even get them to pick up the calls to resolve an issue with my policy, heaven forbid a claim!
My advice- DO NOT USE THIS COMPANY. Although the cheapest on the comparison sites, heed this warning - BUY CHEAP; BUY TWICE, as I now am in the process of switching. Save your time and spend an extra few pound for a company with validity and the reputation to match as Ladybird is unknown and not in anyway competent.
0/10 for customer care, 0/10 for efficiency and 0/10 for overall experience and it’s only been 24 days of having this policy and this is my first car as first company- do not use please ! They need to be shut down immediately!
Worst experience ever! Still waiting on a response I've been on the phone all morning and everyone keeps cutting off or tossing me from customer services back to the original option I clicked! No one can be bothered with me! I've just had a bad accident and could do without waiting on hold for hours on end! Please someone respond to me!
On hold for 4 hours with no answer
IGNORE ONLINE QUOTES. I was given a reference online and redirected to call, where my quote went from £980 to £3000 👏
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