Argos Taplow in Sainsburys

It is very disappointing to experience an unprofessional and lazy customer Sevice at this branch. I went to this branch to collect my order following a text msg confirmed that the product was ready for collection. However, when I went to the store, staff at the click and Collect counter named Vikash confirmed that the product had not delivered to them. I found him as very unprofessional, rude and lethargic as he I was confusing me a lot. First he went inside the room and said the product didn’t arrive and then he said they have the product in different colours, he was not sure what he was saying. He neither apologised nor admitted that it was their fault and take accountability for their warehouse fault. When the manager arrived to the scene, he was having the same attitude and didn’t want to help either. He was not professional at all and said that I need to re order and visit branch whilst they make the refund for this order. Then I asked for the refund but the customer service guy wanted me to join the queue again to get the refund, which is not fair on me. I waited the in the queue outside the store for about 30 mins and inside the store queue as well. He was so adamant that I should come from the queue again. Then I called the manager again who said that it was not necessary but took me to another counter and confirmed that he made the refund but didn’t give any receipt or confirmation. I came home and checked my email which said that I have collected my order, so I called the hotline immediately and waited again 30 mins to get a customer service advisor on the phone. Explained the incident and she called the store and informed that they have not made the refund but she was going to do it from her end. This is extremely ridiculous and I m unhappy on the service received. The branch and the staff do not deserve any stars but I was compelled to give one as I won’t be able to put the review if I don’t rate them.

Was treated extremely rudely at 10am today by a black male. He was arrogant and completely unhelpful. Tried calling the store to cpmplain to management but no way of getting through. I would urge Argos to set disciplinary measures please. Had driven a long way to pick up a purchase and am surprised by this rude behaviour.

I had to return a bracelet which was a gift for my partner but had lost the paper receipt. Wow even after showing the man the order number (as the website states is all they need) which was sent to me i had to call customer service for help. I then showed him the card transaction on my banking app he was still reluctant to exchange it never again.

Please argos don't put stuff with out customer service experience on 21/05/20

The most unhelpful staff I've ever come across in any Argos store before