Map
Detailed Information
- Place Types Car rental
- Address 32, Clifton Road Industrial Estate, Clifton Rd, Cambridge CB1 7EB, UK
- Coordinate 52.1923867,0.1384615
- Website https://www.hertz.co.uk/p/car-hire/uk?utm_source=google&utm_med
- Rating 3.3
- Compound Code 54RQ+X9 Cambridge, UK
Openning hours
- Monday 8:00 AM – 4:00 PM
- Tuesday 8:00 AM – 4:00 PM
- Wednesday 8:00 AM – 4:00 PM
- Thursday 8:00 AM – 4:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Very frustrating experience. I've been without a car for 9 days and this car rental company can't even do their one job of supplying me any car. They said they don't even have a basic 1L Corsa?! This I find very hard to believe. Now they have to outsource to another company to get a car to me. Useless service.
Terrible customer service. When I returned on time for drop-off, the only staff member present had me wait 30 minutes while he "dealt with another rental". When I told him I had somewhere to be and asked him for an estimate of when he might be available to inspect the car, he rudely told me he did not know and that I should just leave; he would inspect the car by himself later. I was forced to not be present for inspection because of him being on the phone constantly dealing with the other rental. Of course, a day later I get a damage report saying there was a small scratch in the rim and I had to pay 145 pounds to fix it. May well have been my fault but the way it was dealt with leaves a bad aftertaste.
Was alright, did what was expected. Smiles and such
If I could give this place minus I would. Very ignorant and unhelpful staff member I had the misfortune of meeting. Basically didn't want to hire me anything. From the disdainful look on entering the premises I sort of knew I wasn't going to get any where. Unfortunately I needed a replacement vehicle because mine broke down, and the bigger misfortune was wasting my time going here. Thankfully a nearby rival sorted me out within minutes. This may be the place to go for the Cambridge elite, but certainly not the working man in need. Disgusting experienced.
The vehicle was ready when we arrived and in good condition. It was exactly what we ordered and the return process at the end was easy and simple.
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