LloydsPharmacy

If you have need of emergency medicine this is not the place to use, absolutely no idea of how to, I needed insulin and needles ordered yesterday, went today got insulin NO needles when I pointed out that I needed the needles, can't take insulin without them he shrugged his shoulders, THAT IS NOT THE WAY I EXPECT A PHARMACY TO BEHAVE, will not recommend them to anyone. Still working at location and had need more information, information that ANY pharmacist should know, but told to come back at 4pm and they MIGHT know the answer!!! ABSOLUTELY THE WORST CHEMIST/PHARMACY THAT I HAVE EVER HAD TO INTERACT WITH

The absolute worst experience trying to get a repeat prescription on a low battery (charger stopped charging fully) On the call the pharmacist started reciting some script about change in policy. I interrupted and asked can I get THIS prescription he said yes. I asked him to take details, he refused unless I listened. BTW This is medication I need to LIVE. I said can I put in my prescription talk afterwards He REFUSED to take my prescruption details. Actually saying NO to me, even after I said I need it to live. I have a weak immune system and in this pandemic of COVID-19 was forced to leave my home for something he wasn't allowing over the phone. Once I get there he said he already put in the prescription, but he had put in the old one as there was a recent change. So not ONLY was he unprofessional his actions also put my health further at risk. Inexcusable. Totally disappointing. He refused to give his name, his colleague did nothing when it was evident there was an issue either not checking prescription or sharing the details I asked for. Instead she attempted to shield him from my attempt to capture his image with the last of my battery. Dispicable. Unprofessional. Dangerous.Much to his discgrace I have recordings of the phone call. LLOYDS PHARMACY upgrade your staffs customer service. Refusing a patient their prescription =Unacceptable! Ordering a dangerous amount of medication because he thinks he knows best = Deadly!

I’ve been trying to phone them but no one picked the phone despite multiple attempts. What a shame

It was the bank holiday today, and the pharmacy chemist was extremely rude and refused to give an emergency prescription even though my gp was closed. Furthermore, she wasn't willing to give any advice on how to get those drugs although they are our nominated pharmacy for several years. Afterwards, I got advice from a different staff member and was told to contact 111 and the medication was supplied from a different pharmacy.

called to ask if they had smelling salt in stock before i went down - the person i spoke to did not know what it was???? even when i described it. its on the website.