Bupa Dental Care Stretton

Had a good experience until the pandemic. This dentist practice are really struggling to cope. Younger receptionist always friendly in the past but just spoke to an older lady and she was so rude. Just rearranged a check up with a new bupa dentist near by and got lovely communication and customer service. Wish I’d changed months ago.

I am a patient at this practice and I tried to get in for an emergency appointment with severe toothache and facial swelling. No appointment was provided and as GP won't deal with dental we had to go back to Bupa stretton to collect antibiotics. This did nothing and my face just swelled even bigger. Contacting them again we were told to give the antibiotics time. We rang 111 and was advised to go to A&E, when we arrived there my condition worsened and I was transferred to Derby Royal at 3am for an emergency operation. By the time this was over the swelling was so bad that I was put on a ventilator for 6 days to enable me to breathe while I healed. Then another 5 days in intensive care. With spending so much time incapacitated I have struggled to walk since. This is all for a toothache that Bupa refused to look at. When my wife called the practice she received an apology and a promise they would be more diligent in future with toothache. I don't know how they can do this because they won't see anyone. One week later we received a text cancelling our next routine appointment. Pardon me if I don't say thanks for the service Bupa. I was told by a nurse at the Derby Royal that they are seeing lots more people with tooth abscesses because dentists are refusing to see them. Can someone explain to me WHO are they seeing if not regulars for check ups or emergencies.. Private only maybe. I am lucky to be here but that is thanks only to the fantastic staff at Derby Royal. Despite calling the surgery my wife did not manage to speak to the manager Nor have they bothered to call us to discuss it. Still I suppose there is no answer for this type of bad service. Look at the last review before mine and you will see how quick they reply when there's private money concerned. I'm now convinced that during the pandemic they are only seeing private patients. Incidentally my trouble started with the dentist suggesting a filling that was unnecessary but said it would save work later. It nearly killed me and I have a possible 2 month recovery to look forward to. If you value your health avoid. Despite a promise of getting in touch they are not in a hurry to give me an explanation why they put me in a position where I nearly died and why they then cancelled my check ups. Unless they can't face me. It's strange too how a review like mine is immediately followed by two first class reviews. Since posting this and bupa promising to get in touch with me I have had no contact with them. They only seem to have put the reply on here to give the impression they care but they obviously don't. Update..over 2 months now and I had one phone call from bupa which was more of a digging exercise really to find out how far I'm taking it. Promised another call for last week and got nothing. Thinking I will make it official now. Newspapers have been in touch and I'm considering it. Bupa Ha

No need to fear a trip to the dentists if you are registered here! Everyone at this practice goes above and beyond to make you feel at ease. Dr Cantor is professional, compassionate and patient. My treatments have always been clearly communicated to me and I have been involved in any decision making. Happily recommend to anyone who says they need to see a dentist!

Great experience at this dentist, very professional staff. Particular mention to Lesley, very kind and compassionate towards her patients, especially when they are nervous. Would definitely go back and recommend to others. Thank you for your brilliant care.

As a nervous patient I was extremely reluctant to visit the dentist. A warm professional welcome from the receptionist and nurses made me feel quickly at ease. My dentist, Eliza, was friendly, understanding, very professional and clearly explained the procedure that was required. I have since returned for further work and again received exemplary levels of care. Thankyou Dr Thornton and Team!