Modwena Orthodontics

Just been to collect my retainers today and overall the whole experience has been fantastic from start to finish. Teeth look great thanks to Richard, plus the staff have all been helpful and professional throughout. Should have done it years ago! Keep up the good work guys!

Daughter went for bracers after being on waiting list for years, he looked and decided it too much work and fobbed her off onto the hospital and now they are sticking her on another waiting and said it will be another year before bracers can be fitted at least they say. Wait a minute, if we already got to the front of the queue for bracers why do we have to start again in a new queue for the same thing? is this guy here not up to the job? So wasted years of my child's life waiting for something he refused to do and now have to wait again for someone else to do his job. look at the previous reviews I wouldn't waste your time here!

If I could give 0 stars I would. I had braces and retainers fitted at Modwena about 7-8 years ago when I was young. It was done by Richard Cully at the time. I was told by Richard to leave the retainers in water and put the substance in to clean it which I did. The retainers moved position and it was not fit for purpose. Richard told me I left it in the substance too late and had to pay for new ones which I wasn't happy about and said I left it as long as you told me to and shouldn't have to pay for another 2 when I hadn't done anything wrong to it. For this reason Richard took offense to what I said and decided to band me from further treatment and check up at Modwena. Now about 7-8 years later my retainers have become damaged due to wear and tear and would only be able to get new ones at Modwena as other Orthodontic have said they won't be able to treat me as I had treatment at Modwena. When I called up yesterday I was surprised to be told they are still refusing to see me because of what happened many years ago. Wow you guys really do keep grudges. This is very unprofessional and childish to keep a grudge after many years especially when I was young and Richard was an adult. I didn't even abuse or threaten anyone other than voice my own opinion at the time which everyone should be able to freely. So now I may have to pay thousands of pounds for new braces and retainers if Modwena don't fit me new retainers which I urgently need. Update: Now that's a lie because when I called up and spoke to Karen the practise manager she said Richard has made his mind up and we won't be seeing you. Now if that's not keeping a grudge then I don't know what is. I sent a complaint via email but you couldn't be bothered to reply to my complaint, instead responded here. Maybe this job isn't for him if he's gonna get offended easily. I don't expect anything less from an associate of shamed sex pest MP Andrew Griffiths.

my daughter had her braces off after a year and a halfs treatment and what a fantastic result... from crooked and overcrowded to stunningly straight and tidy teeth with a beautiful smile. whenever we had appointments we were quickly seen. staff were efficient, extremely friendly and helpful with plenty of advice, care and attention. the surgery is well kept, managed and has a very good standard of equipment and technology with fresh clean tools used each time. staff wear gloves and masks and you get the feeling they are taking your health care seriously. we are very pleased with the whole experience and most importantly, my daughter was treated in the right manner throughout and made to feel her teeth were important to them as well as her. Thank you to all staff at Modwena.

Very poor customer service, Didn't seem to care when i was telling them that i had a problem with my fixed retainer just wanted me to pay more money to go for a check up, they were fine when i had braces and was paying thousands for them, but now my fixed retainers keeps breaking and they don't want to help, seems like it's to much work for them. they were very rude on the phone and wouldn't even let me explain what was wrong, currently cant eat or even close my mouth properly because my retainer is snapped and stabs my gums and gets caught in my teeth but apparently that is not their problem. the fact they have 1 slot for braces is terrible, its in the middle of the work day so its not possible for me to even go down and get my retainer sorted, so because of this it looks like i'm going to have to keep struggling to eat. the only advice iv'e had is to take it off my teeth myself which will possibly cause more damage. never have i had such bad service.