Map
Detailed Information
- Place Types Travel agency
- Address 25 Queen St, Exeter EX4 3SH, UK
- Coordinate 50.7251362,-3.5328356
- Website Unknown
- Rating 3.8
- Compound Code PFG8+3V Exeter, UK
Photos
Reviews
Do not book with this company. STA travel cancelled my flight from Australia home to the UK. They did not answer emails for weeks at a time. They cancelled my flight and emailed me the same day of doing this, telling me the flight was back on. They have been offered a refund by my airline but refuse to pass this money on, telling me "well you have to come home at some point" in a way to force me to take credit.
They will not confirm credit amount until I agree to accept credit, which is illegal in itself. Please remember the bad practices of this company when you consider booking once COVID19 is over. You never think it'll happen to you, but when your on the other side of the world and it does, it's really stressful and should not be forgotten. I have been dealing with a travel expert who works at this Exeter store, whilst I have been out here in Australia. She has been nothing but unhelpful, unresponsive, rude and misleading in information. These are the type of people you are dealing with when you get in trouble abroad.
Holly has over a period of time ..I have used STA travel has gone over all expectations In delivering a service. It's always been a relaxed atmosphere... no problem has been too small.
Wish there was an option for no stars.
Tour was cancelled and STA Exeter have refused to refund any of the £3650 they gladly took off me when booking my tour.
If you want to be robbed visit STA Exeter, and if you want to be shouted at when trying to recover your hard earned money speak to Callum that works there.
You have been warned, I hope this helps other people not to get ripped off and insulated.
Best travel agents in Exeter. Always freindly and ready to help all needs.
Megan is amazing! Very helpful and extremely friendly! Amazing customer service
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