Runnetts Letting Agents - Carmarthen

I’ve rented from Runnett twice the first property was for 6 years and the current one for 3 years I’ve never had any issues with them everything that needed sorted was sorted immediately really nice people I would highly recommend and if I was looking to rent again I would look with Runnett property as a first agent

The agency has provided helpful, friendly and expert advice on the preparation of a property for potential letting , as well as helping locate commercial premises for storage. The staff worked hard to identify what was needed and then took considerable time to find appropriate premises and accompanying visits. Recommended.

They rent out houses in very poor condition. Slumlords basically. If you see their sign at a house you like to rent or buy. Just keep walking. They are greed liars who kick people out so they dont have to repair condemned boilers and then rent out the property again but not before bumping up the price up to £500 more. Tells the council the reason why they needed the property back because they sold it. Lies as the register check comes up as the same landlords. Landlord shows up unannounced to check on you constantly. They send threats via Rent Pro when they have been told to contact the council as intermediaries. Even they own contractors hate them. Boiler was condemned by two Separate engineers (even their own). Contractors show up with no notice. When you ring the office they say they forgot to tell you. That if they don't ignore most of the reports. Trying to get our deposit back but they are lying to try and keep it. In a decade of renting with previous letting agents have given our money back with zero disputes. These con artists are trying to claim over the deposit amount. We were told we had a case against them and the landlords and could get most of money paid to them back and more for breaking the tenancy agreement including 2 weeks without heating when we first moved in but we have been told to hold of as some branch is investigating them and it could be the removal of their licenses to rent out anything.

Moved out of a property run by this company around 7 months ago. Initially all was good. Apart from the toilet which looked like it hadn't been cleaned in months. I ended up cleaning chunks of lime scale off of it. Waited 3 months for smoke alarms to be given 45 minutes that they were coming to fit new ones. I had to empty the shed in the garden as was full of old tenants junk. Very very slow to get work done and full of empty promises. The rear fence approximately 7ft fell down and was laying on the garden for around 7 months. After months of complaining nothing got done. Upon moving out they had the cheek to charge me £150 for cutting if the grass. But the fence got fixed for next tenants. Either they just robbed us or they charged us for the new one. Upon moving out and finding my contract there is no mention of keeping grass cut or making sure it is cut before moving out. I agreed to go back and cut it. Upon arrival the landlord had parked a car on it to prevent me from doing so but the drive can hold 3 cars.

Very polite, helpful staff