Peter Alan - Porthcawl

Excellent service from Peter Alan, Porthcawl! This is the second time I have used them for buying and selling property. Very responsive! Great communication. Hassan was excellent when he valued my property - professional and friendly. Georgina was very helpful and personable with mortgage advice. Excellent service!

Any problems I have I know I can always rely on Paris Dillon-Bennett to help me. Paris responds to my emails very quickly and my issues are always resolved. Thank you so much Paris and the Porthcawl team.

Absolutely would not recommend this company, I used them a few months back to find a flat , at first everything was going well but then after i offered a 6month upfront rent things sided , the property was suppose to be professionally cleaned it wasn't , i have images of the state on the place, they didn't show me how to use the heating system or anything which later cost me, The flat was a right mess on viewing and it was agreed all this was to be done before move in date as i was coming from London i trusted this and moved down , and the place was disgusting tbh, no care in the world seemed like the lady dealing with me took her commission and went of on vacation, i then had to buy cleaning equipment and spend several hours scrubbing the flat on the day i was moving in, there was old rotten furniture which was meant to be removed, they changed the gas and electrical suppliers without consulting the landlord or myself so they could get an incentive, and didn't realise until a few weeks later, basically they were very lazy and did not to the job they were suppose to., not very happy atall , there was no cleaning done or carpet clean yet they still invoiced the landlord for the cleaning even tho after paying almost £5000 to move in i had to go out and buy the stuff and do it all myself landlord haven't reimbursed me but its peter alan who is to blame as landlord also trusted them to make sure everything was done. this has now caused me so many more issues and Peter Alan Porthcawl i really cant stress enough not to use them. took them ages to actually get ball rolling and when they did well it was a shambles which cost me money and stress. the lady Gemma i believe it was didn't handle this atall like she was suppose to really not happy atall. but to the lady who covered her the last day , seemed very much more on it and very much more capable even though she herself was shocked at the state on flat and didn't understand why none of it had been done but i do, its seems like the other lady took the commission went on her holiday and didn't think twice about leaving the property in that state. really not happy atall. i have made a complained to head office on this and sent all videos and pics and emails of how everything was dealt with. i am very sorry leaving such a bad review but i am still very angry about it all and i just feel like after paying all that money things should have been done is that simple no excuse really. i have pictures from the day i viewed and videos and the flat was cleaner on day i viewed the place than when i moved in so really don't now what happened but not very happy atall want let me upload here otherwise you could see what i mean.

Cannot thank Gary enough he went above and beyond to help me with my rental such a smooth process without any problems highly recommended , enjoyed our little chats to thank you so much Lisa

I am very disappointed with the service provided by Peter Alan, we went through such a 'reputable' and 'professional' estate agents and didnt privately rent in the hope that our long distance move from Coventry to Porthcawl would be the smoothest, however this was definitely not the case. Upon viewing the property which was left in a poor state of cleanliness the agent advised that he was embarrassed to be showing the property in its current state but promised that it would be professionally cleaned prior to anyone moving in and that the garden which is overgrown with weeds would be tidied up. Safe to say none of this was carried out to our dismay after transporting all our belongings and our newborn baby twins to the property, no way was it habitable. I cannot unerstand how Peter Alan gave us the keys without even checking if the cleaning had taken place,especially during a pandemic and knowing we were moving 3 month old babies. How professional?! After numerous calls to Peter alan Porthcawl no resolution was and has yet to be offered, they advised they were trying to get a contractor in to cleean but couldnt say how long that would take, so we were left with no option but to clean ourselves as we were left homeless with 2 babies. Well done Peter Alan safe to say i will not be recommending you to anyone!