Smooth Moves Property Agents Ltd

The move was dealt with very quickly and professionally with all of the social distancing put in place. I felt very comfortable with the whole process Thank you for making it so easy. Daniel Tufft

The agency was extremely helpful and understanding. Other than a few minor hiccups (mostly on my end), the transition from our old house to the new one was very "smooth". After dealing with several other agencies that were very difficult to comunicate with, I can happily say that Smooth Moves was impeccable. 10/10 would recommend

They respond as soon as possible and with our old agency we would always be chasing after them for serious issues but with this agency its so easy and feels so professional , they make things very simple and they also welcomed us with a cute card ! Would certainly recommend!!!

From our very first enquiry to the moving in date, Amelia & the team at Smooth Moves have been extremely helpful & professional. Highly recommend

Smooth Moves made our first major move a difficult and stressful affair. They mislead us about the move in date, which we planned our whole move around. This resulted in us having to stay in a hotel for 10 days prior to being able to move in! They flatly denied giving us the original move in date, even though I had a print-out from their website listing. We would not have made all our arrangements without the move-in date being specified. They simply denied what was told to us originally. When we next looked the website entry was also changed. We found them to be extremely unhelpful and inflexible about meeting times. It was always on their terms, no negotiation. We had to collect keys just before their offices closed, even though this was an awkward time for us, given work etc. When we tried to open the doors to the house, the keys did not work. We couldn't raise them on telephone so we had to go back to the hotel for another night. They were unapologetic even though this caused us major inconvenience (again). All throughout our 3 year+ tenancy they showed disregard for us as tenants. We kept the property in very good order (they commended us by letter after each inspection). However, we did not receive equal consideration with regard to our needs. Notifications of leaks, needs for repairs etc were met with delays and required constant follow-up to get any service. Documentation provided by them on more than one occasion contained major clerical errors that we had to point out (figures, names). We even received a full contract with all the personal details of another client (including bank details) filled in, instead of the blank document we were meant to receive. We deleted this and notified them, but were horrified that they are so lackadaisical and have so little regard for client confidentiality and privacy of information laws. On the whole I found them to be contemptuous of tenants and only interested in the financial gain they receive from the transaction. They are quick to follow up on payment errors THEY have made, but slow to respond to our needs. We paid on time, every time and kept meticulous records. Thank goodness we did as on more than one occasion I had to refer to these to see where their errors came in. We developed a good relationships with the landlord himself. On the landlord selling the house, he was happy to provide us with a glowing tenant reference. When we requested one from Smooth Moves, they wanted to charge us for the pleasure. I would NOT recommend them. The fact they mislead us, with serious financial and practical consequences for us, then denied it shows they cannot be trusted. The fact they continually showed poor administrative process, which is basic to their role, just adds to my recommendation to steer clear. If you want a headache, lots of frustration and poor relationship management, then go ahead and use them. I'd recommend you find property agents that are trustworthy and efficient.