Stuart Collins & Co

I was very pleased with the service I received from Jan at Stuart Collins. She replied to my query quickly, and then again when I had questions. I considered the policy quite good value considering what it offers and the level of service I received. Yes it is more expensive than my previous policy but i'm very pleased. I'm sick of dealing with providers where I'm on hold forever or can't get a reply! This company are professional and responsive.

Excellent setvice. Entirely reliable, responsive and professional in every way. I have used them for 7 years and will keep on coming back!

Some years ago we were insured by Stuart Collins when we went to live in France. We had one accident and they were so helpful. Need some more insurance now for some flexible travel across Europe and once again, the service has been impeccable and their quotes are really reasonable. Thank you all at Stuart Collins.

I used Stuart Collins last year and despite it being a little pricey, it was easy and pleasant to set up. This year when I tried to renew it, I had a completely different experience. I filled out an online quote, which I then had to keep chasing them about and was only met with 'check your spam inbox' for 2 days. When they finally sent it to my other email, I continued to have to chase them for the rest of the week to get the insurance completed. I was finally met with a series of very informal and rude emails from Stuart. When I sent him over my phone number (which I can confirm was checked and was typed out correctly) this is what I recieved: Not that "great".....cos the number does not work....Mia now laying in a darkened room....ball now in your court....we open again at 2.00pm. Regards Stuart It was overall a very long winded and unprofessional experience that I did complain about, which ended in this email from Stuart: Really Chloe? in 52 years of running this business I have never experienced someone quoting a phone number that does not work...and when it is raised get an answer such as yours. We are closing our file. Regards Stuart I am genuinely shocked at this level of professionalism and also really disappointed because I simply just wanted to renew my insurance because I was a trusting client. Stuart, I hope you are ok during these uncertain times of lockdown, but I do think a little bit of adjustments need doing when it comes to your client interaction.

Excellent all round service. Clear instructions and information.