Swansea Property Agents

As a landlord and having used other property management agents locally before, I have found Swansea Property Agents to be the best, for many reasons. They are extremely honest, dedicated and hard working. They have a lot of business and accordingly are very busy, but always find time to answer queries. The staff there are polite, courteous, and responsive. The role of management agents isnt an easy one, and it is clear they often find themselves as a 'go between' between landlord and tenant, sometimes in difficult circumstances, but Hayley, the office manager is very professional and extremely diplomatic in the methods she handles difficult situations, and is always fair, to both tenant and landlord, and above all else, she is honest and will 'say it as it is'. She is fully conversant with lettings Law which is a huge bonus. All the staff do their best to accommodate both tenant and landlord, and in a very professional manner. I have had my multiple properties with them for a few years now, and I can relax, knowing my properties are in good hands, and the tenants are looked after.

I saw one of this agency propertys yesterday in person, I liked the flat and I asked the agent to proceed the process to rent the property. Than, the agent said that he is going to send me forms to be filled and send them back to them. They never sent me any forms and after 30 min they called me saying that the property has been taken. I drove from far away to come and have a look at the property. You have ruined my day. I can not allow you would take such action to others. People value their time. So who ever read this know that, this agency doesnt care. This lack of service could happen again at any stage of working with this agency

One of the hardest companies I have ever dealt with, using numerous delay tactics and doing absolutely anything they can to avoid spending money even when it is badly needed and in breach of clauses in the rental contract. As a student at a local university, I would urge any student to NEVER consider renting a property with them. They appear legitimate and use a nice approach to lure you in, but once you sign the contract the problems will start. The houses they rent out are in a bad condition, as they wait till the end of the year to try and charge students for problems which were already present prior to your tenancy. If you have any problems during your tenancy, don't expect them to be proactive in helping you out or repairing it, you'll likely wait at least 2 weeks. For example, the central heating system broke in the middle of winter and they didn't bring a plumber to even diagnose the problem for 2 weeks - A breach of the tenancy agreement they write themselves! But, when this was pressed to them, they claim to have sent people immediately and multiple times, making it our fault for 'not answering the door'. This was despite someone being home at all times just to ensure this didn't happen. At the end of the tenancy, don't expect to get all of your deposit back as rest assured they will find something to charge you for. Andy, who I believe is the owner, is incredibly rude and arrogant not only to students but to parents also. He further claimed on multiple occasions not to know anything about services such as cleaning, a cost you would think a man who owns a company which utilises such work after every tenancy ought to know pretty well. After all, he has over 12 years of experience as he brashly announced to me and my parents when moving out to try and explain himself when questioned. I could go on but I hope this gives a review of the service you should expect from this company. Avoid at all costs!

Save yourself some trouble and find another landlord.

Very professional, very thorough. Staff were friendly and supportive at all times. I would highly recommend