Soletrader

I visited here last Thursday needing shoes for the following weekend. I didn't know my size as Dr Martens can be a difficult fit often requiring a bigger size than a persons usual. The shoes I wanted were not in stock. I was told to try on another apparently very similar pair as apparently if they fitted the ones I wanted would too. They were a different style of shoe with softer leather & struck me as odd advice completely contrary to my experience of Dr Martins. I ordered and paid for the shoes I wanted to be delivered the next day. I went down to pick up the shoes last thing on Friday after work and oddly enough they didn't fit.. One wasted journey to town centre and no shoes for weekend - obviously if I was given sensible advice I would have just gone somewhere else to buy on Thursday. Staff in here just seem to have no idea and are pretty clueless. Going by my experience yesterday they just stand around with droopy expressions on their faces. Maybe I'm just old fashioned and too logical but surely if you are working in a specialist retail outlet then surely you should have at least some product knowledge and/or common sense.. I've sent them a feedback/complaint email - lets see if they bother to respond.. Update: I have had a response from Sole Trader 'Customer Service', they have chosen to respond to my justified complaint with lies. Please form your own conclusions.

We bought 3 pairs of boots, 2 of those pairs only lasted 2 months. I will see what their customer service is like when I take them back.

Pathetic little 'shop'. Went in here looking for some new shoes however only very small range. I know my Euro size so asked one of the 'advisors' the UK equivalent. The customer service advisor was obviously clueless and didn't even seem to understand the basic concept. This is a shoe shop - come on.. Given the size of the shop I don't know why they don't just make it self service - it might even run better..

Very nice mall.Almost all you want you can buy it there.

Good quality shoes here.