Map
Detailed Information
- Place Types Jewelry store
- Address 3-4 The, Drapery, Northampton NN1 2ET, UK
- Coordinate 52.237154,-0.8974076
- Website https://www.hsamuel.co.uk/webstore/secure/store/4229/northampto
- Rating 3.3
- Compound Code 64P3+V2 Northampton, UK
Photos
Reviews
Customer service was soooo bad! I got 2 pairs of earrings that weren't sealed, then when I opened them at home they were bent. Then when I went back to the store they told me I couldn't return them and had to call customer services.. who after a 5 hour hold just reiterated what I thought.. "they should have refunded me in store" the lovely telephone assistant sent be an email confirmation for the store assistants to see so that they could issue me a refund. But even after this they were very hesitant and making me feel like I had done something wrong. Wish I took a picture of the faulty earrings. Would definitely not go back.
Asked to look at a handful of minnie mouse watches and was told could only see three at a time, interesting concept as I'm sure I've seen 3 omegas together at an AD, but hey, was kind of a special thing as daughters first watch, sales colleague was checking her watch like we were taking up her time, offered zero interaction about who the watch was for was it a gift, special purchase, not a peep. Bagged up and on the the next one.
Was bought a "name" necklace for xmas, rose gold. Waited ages for it eventually got it mid january 2019. It broke about 6 weeks later, id that. They took weeks to mend it then charged my sister who went to get it £19 although the chain had come loose from the name. My sister clearly has special needs and showed them the receipt but they wouldnt accept it, so she paid!! ive had it back (got it back in May) and its broken again less then 2 weeks later.
Il update with what happens as im taking it back this time.
Totally rubbish service . Take ages to resized the ring. After 3 weeks they didn’t get it right . The information that they push tru wasn’t enough.
Still waiting probably another 3 weeks. Thx HS Samuel totally sucks you
Worse customer service ever in this store, but please remember only this store not all of h.Samuel. . Went to change the watch battery and the watch was brought in H.Samuel in Birmingham. The person looked like as manager even didn't tried to open and told us the watch was needed to send back and pay extra for it. What??? Then we left, went to another one h.samuel which is in the shopping centre, wow excellent customer service the staff tried to open almost 5 mins but she did it. How's come so different! It was 2 month ago one of Sunday
Similar place
4 Chapel Ln, Northmoor, Witney OX29 5SZ, UK
+44 7388 649994
http://www.creatingsacredgeometry.co.uk/
2 Albermarle Dr, Grove, Wantage OX12 0NB, UK
Unknown
http://www.bexcreationswantage.etsy.com/
2 Mill Ln, East Hoathly, Lewes BN8 6QB, UK
+44 1825 840604
Unknown
Guru Company Oast House Crouch's farm, Lewes BN8 6QX, UK
+44 1273 921491
https://gurucompany.co.uk/
East Hoathly, Lewes BN8 6QX, UK
+44 1273 921491
https://olivertwistdesigns.com/
14, Silveroaks Farm, Hawkhurst Ln, Waldron TN21 0RS, UK
+44 1323 332945
https://www.silverfireuk.co.uk/
The Workshops, Horam Manor Farm, Horam, Heathfield TN21 0JB, UK
+44 7717 696333
http://www.mcintoshjewellery.co.uk/
North Rd, Bradworthy, Holsworthy EX22 7TJ, UK
+44 7757 147257
http://www.planetkitsch.co.uk/
Unit 3 Top Car Park, Clovelly, Bideford EX39 5TA, UK
Unknown
Unknown
62A Bell St, Henley-on-Thames RG9 2BN, UK
Unknown
http://www.rodgersharp.co.uk/
31 Hart St, Henley-on-Thames RG9 2AR, UK
+44 7724 610036
http://www.boochiandco.com/
8A Bell St, Henley-on-Thames RG9 2BG, UK
+44 1491 575821
http://www.anthonypauljewellery.co.uk/
19 Hart St, Henley-on-Thames RG9 2AR, UK
+44 7840 538353
http://janetrichardson.co.uk/
Duke St, Henley-on-Thames RG9 1UP, UK
+44 1491 411262
https://henleybeejewellery.com/
17 Duke St, Henley-on-Thames RG9 1UR, UK
+44 1491 412232
http://www.lawsonsgoldsmiths.co.uk/
8a Duke St, Henley-on-Thames RG9 1UP, UK
+44 1491 411262
http://www.rodgersharp.co.uk/
35 Duke St, Henley-on-Thames RG9 1UR, UK
+44 7432 480219
https://www.studio35henley.com/
6A Wilson Ave, Henley-on-Thames RG9 1ET, UK
+44 7949 698039
http://arianerocherjewellery.com/
54 Harpsden Rd, Henley-on-Thames RG9 1EG, UK
+44 1491 571963
Unknown
21 Lancaster Rd, Bewdley DY12 2BX, UK
+44 121 288 3677
Unknown