RB Carpets & Flooring

Very friendly and professional service. Booked in & fitted within a week. Lovely quality carpet. Will be going back for our stairs soon!

Such a great selection of carpets and flooring to choose from. Rhydian was extremely helpful in every way possible. The place is easy to find and plenty of parking spaces.

Got what I was looking for. The guy was helpful too.

Where do I begin??? The job was started on 2nd Dec and completed today. Still a couple of issues which I just can't be bothered to complain to the owner about again because of the utter lack of any respect demonstrated towards me, the customer. I have been misinformed, lied to, been spoken to like dirt and treated like a complete inconvenience. A job that should have taken half a day has taken 17 in total - this job was to fit carpet in a small living room and hallway and vinyl in a bathroom and tiny kitchen area. When things went wrong no one took responsibility. I was even told that it was the fitters word against mine when I called the owner today! I was also told to take the vinyl back and would have to have the original fitters back to complete the job! I was promised they would not be sent back previously but they turned up on another occasion and were rude when challenged about a few small issues. Surely that is no way to address a customer?? There is a complete lack of communication from anyone working for this company, lies are told to cover each others backs and no one actually seems to give a damn about the service provided or the importance of timescales being adhered to. I'm sorry to have to give such a harsh review as I really wanted to support a local business but I'm completely flabbergasted by the service I have received. If I could give no stars I would! The fitter who came today was a breath of fresh air and completed my tiny kitchen beautifully...obviously he doesn't work for this company.

Quite disappointed to be honest theres nothing wrong with the carpet itself just the after care is appalling. Fitters didn’t fit the carpet properly. Asked for different fitters to be sent out only for the same one to turn back up! 2 weeks later finally come back not very interested in putting much right seems to be a lack of communication between carpet shop and the fitters didn’t seem to bothered or interested in getting anything resolved quickly not very apologetic either after damages done to things in rooms