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Fontana Tours Agency/Shop/Luggage

Riva 18, 21450, Hvar, Croatia

+385 21 742 133

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Detailed Information

Place Types Drugstore
Address Riva 18, 21450, Hvar, Croatia
Coordinate 43.1712952,16.4414748
Website https://www.happyhvar.com/
Rating 3
Compound Code 5CCR+GH Hvar, Croatia

Openning hours

Monday 9:00 AM – 11:00 PM
Tuesday 9:00 AM – 11:00 PM
Wednesday 9:00 AM – 11:00 PM
Thursday 9:00 AM – 11:00 PM
Friday 9:00 AM – 11:00 PM
Saturday 9:00 AM – 11:00 PM
Sunday 2:00 – 10:00 PM

Reviews

Tiago Teixeira (10/20/2020)

The owner is very rude

James Ruppert (07/26/2018)

When I left something valuable of mine in their luggage storage they were kind enough to send it to Korcula by ferry for me. Incredibly friendly and helpful company!! I highly recommend using their service!!

Katie Glen (07/29/2017)

I would not recommend buying anything from this business. I was treated in the most appalling way and received the worst customer service of anywhere I have been. I bought a pair of haviannas, walked to a boat 10 metres away and took them off after boarding. When we returned just 3 hours later I noticed the haviannas had already cracked around all of the straps (my friends haviannas are 5 years old and have no cracking!). I went back to the shop just hoping to change for another pair but the shop were unable to offer me a similar replacement unless I paid more money for a different kind. I then asked just to take a refund and was told I could not have one because I had paid by card and could only get 75% of what I paid back. The staff were extremely rude, confrontational and aggressive. I was told by one that I should have asked if I could get a refund?! (The fact that that is completely wrong aside...I didn't think a brand new pair would only last me a walk of 10 metres!). The manager was apparently too busy to speak with me!!! I have nothing positive to say about this place. I would seek out services elsewhere - there's no shortage of places in this area!

Alex Raynbird (07/29/2017)

DO NOT BUY FROM THIS SHOP!! They refused to give a full refund on a faulty pair of Havaianas due to the fact we'd paid on card and they'd already paid the card charge. They offered us a black or white pair for exchange which we didn't want and the alternative pair that we said we'd take they said we'd have to pay more for. We said we'd just have a refund to which they refused and said we could only have 75% back. All the staff were unbelievably rude and were shouting by the end. The manager was apparently too busy to speak to us. One staff member said "Did you ask if you could get a refund when you bought them?" And when I asked her if she always asked if she'd be able to get a refund when she bought stuff she didn't reply and said that that was their rule. Absolutely awful service - we left the shop with the issue unresolved.