Erla Villa

I had such mixed feelings after my stay that it took a while to process it and write a review. I made a reservation for 10 days holiday in advance, the person who answered the reservation phone didn't speak English so I wrote a request via mail. I have been suggested 2 rooms for my dates, one of which was a standard double room and another - a two-level duplex. I planned to stay mostly by myself so I picked a smaller one, unfortunately, the picture of it was not at a website. After when my boyfriend decided to join me for a weekend, I asked how much the extra going to be and the answer was that he has to pay the complete amount for 3 days stay though I have already paid the room. It took us 3 emails to figure out that it was a misunderstanding. At arrival we discovered that the room at ground floor that sales girl suggested for my 10 days vacation, which is a long stay considering everyone come for 2-3 days tops, has no natural light, is very cold (end of October is not yet a heating season, so only AC hot air was an option though the batteries are there on the wall), especially the bathroom felt like a cellar. Taking a shower was very uncomfortable and the environment was depressing. I asked to change the room, and an alternative was possible only for 4 nights during the week. The reception girl looked surprised and said that "Tuscany suite is a business room, guests don't stay long there".Why it didn't occur to the booking manager in the first place?!!? Other lovely details to remember 1) Maid knocking at my door at 7.30 am 2) Weird looking grey foam appearing in the jacuzzi every day 3) No instructions for switching on sauna 4) Lost waiter at the breakfast not giving hot breakfast menu to me 5) I was promised to be moved to nicer room for 2 nights but they gave it away to a VIP regular guest instead 6) I cancelled last 2 dinners in advance cause the food was heavy but the ending bill was not detailed and confusing, my feeling was i was charged for it anyway. All in all, I paid over 400 000 huf for a lousy cold room and for poor client service. I believe the place is understaffed, the management prefers Hungarian guests to foreigners, that is the only legitimate explanation for this kind of attitude. I live in Hungary for three years now, but it is the first time I felt so disappointed.

Very nice boutique hotel ,well decorrated and spacious rooms in the 3rd floor. We stayed there half board and enjoy the dinner in the Restaurant.Great food and service.

High quality hotel.

A place to see.

Elegance, perfection. Extremely delicious food. Kind service. Brilliant purity. Here, the guest is really important. It is more of a 5 star accommodation.