OTP Bank

Absolute trash. Not OTP - but this very branch. The online services, the terms, the packages, everything is fine. But this, this local place. May the Lord help your soul if you ever need to venture there for any reason. Wanted to sort my accounts out, just a little paperwork. You know what greeted me when I waltzed in for several days, day after day? People. And more people. How many, you ask? People out of the branch many. So like, I have no clue what OTP Pápa is doing wrong, but they definitely need some help on how to manage customers. I have two accounts, spend a fortune by being a customer - and what happens if I need a simple help from the bank? I get flipped off. I get it... just wait 3-4 hours. What is 3-4 hours anyway, you know. It's not like you are trying to hustle 24-7 so you can pay the people, the business partners, and your bank... Nope. Just wait it out. Honestly, I am not even sure if I will keep being a customer. If I ever get into trouble, and need their help - what can I expect? Bring a tent, some food and camp outside the branch so I can speak to someone? Would-not-recommend/10. Ps.: The picture was not made there, it is a royalty free image, serving as a depiction of what it feels like to do any business at this very branch.

Easily reach right at the main square!

Worst customer service ever. Absolutely impossible to get anything done. I called needing basic assistance and they were rude and totally useless. Worst bank i have ever dealt with

The care is terribly I just wanted to ask and then my mother and I drowned in the mask for the first time until there are no people doing anything afterwards and we dialed the wrong number, we have a good call we are waiting for another but for about 2 hours we will be waiting and we will not be waiting for the street without them just take care of their business! Do they think everyone wants to sit there? "Dear" Otp people work not everyone has time for this terrible care and where is there any helper who could unravel the serial number because it is not clear? ...

You wait a lot for nothing .. they eat, drink, feel good, but the customer gets it.