Malév Ground Handling Company

This company is the best handling company with highest experience in handling business in BUD airport.

⚠️ The rudest airport ticket counter I have ever encountered. No customer support what so ever and when asked for a name the staff member simply replied with “my name is none of your business” before complaining to their colleague in Hungarian followed by subsequent threats when asked for their name. Then an additional suspicion and aggression assuming I was filming the conversation... Perhaps it might be an idea to find a more suitable job if you’ve got such a low people friendly attitude on a Monday morning. @Malév It might be beneficial to try some mystery shopping to measure the professionalism of your staff. Or maybe make staff members wear name badges visibly to make them more accountable, the last thing a passenger needs at the airport preflight are rude ground staff. ⚠️

Terrible customer service, agents trying very hard to get the extra money from passengers for “oversize baggage”, even despite baggage being tagged suitable on check-in! We had to repack and check our bags several times (as if moving a wallet from one backpack to another will maybe magically make it not fit into the sized and make us pay the oversize fee). While caring about luggage sizes is ok, don’t do it in such a harsh, unpleasant way.

Your colleagues on the entrance gate (Malev company) are not acquainted with international laws, for example Directive 2004/38/EC ( THE FREE MOVEMENT DIRECTIVE), article 5! Ignorring the passenger because of lack of knowledge, not following own words( as when the gate was opened only 1 person was at the gate, the flight supervisor asked to wait untill his collegue will arrive; as the colleaugue finally arrived ( at least 10-15 minutes after), he was not taking care of our tickets and only on the third request and my clarifying who should be the person to take care and check the prepared evidence (documents, marriage certificate, law number and the text of the law itself), he was telling that he is busy with other passengers ( though we came among the first ones)). Finally on calling by phone to his supervisor (from his words "I am thinking also this way"), he still refused to check the prepared documents. His decision was to ignore totally the issue and in the end trying to put into the system the information, that the reason of my not being on the plane is an "unpatient behaviour". Till what moment it should be patient if the person intentionally ignores the client?! Please check the cameras. Lying about the unpatience of the passenger to cover his own irrogance - caused the issue, loss of money, time, and emotional health consequencses to a pregnant person! Please check the "panaszkönyv" at Malev Ground Handling for the 26th January 2020. Flight W62201. Flight supervisor's card number 6497. I am trully looking forward to your actions and hope that you do not consider that this way of treating your clients is what you should pay for. The flight supervisor was not giving his card number (name, nothing) was not calling a policeman on our request, was not going to fill in the "jegyzőkönyv", was trying to show the situation as a result of "unpatient/uncorrect passenger's behaviour", or as his colleague explained "felső butaság miatt", trying to put my name to a black list. Was not giving me back my passport on my demand, telling that he has the right to keep it as long as he needs. Finally we called a policeman, thanks to whome our rights could not be violated on spot, so we fixed the situation on the paper ( though the flight supervisor wrote his explanation without the truth, trying to hide that his own personal attitude was the reason of the situation) and finally after the arrival of the policeman, he called his supervisor (card number 5024) asking to come, still refusing to give his card number (everything already after the doors to the airplane were closed). A person does not have to know everything, but on the position of flight supervisor, a person should be wise enough to check all the documents preseneted by the client and at least listen to (not ignorring) the client. We have booked the return flight tickets, hotel, transfer, taxi. We had all the evidence of the right to take the flight ( though not all of them were checked before the gate closure). I do really hope for your attention and action.

Bag fitted the 40 x 30 x 20 cm cage but was bribed into paying £24 because it didn't fit EASILY ...what a bunch of crooks. Watch out for person named 'KID' in a HiVis jacket