Erste Bank ATM

It happened in the summer of 2019 that I was dropping a currency of 10,000 in a bank (here: Erste Bank Jászberény) and meeting 3 employees plus one client there. So empty on the spot. They let me wait, after 5 minutes, I was reminded that I was picking up a song (2019). After printing the binding paper, I am asked what I want. "Well, replace 10,000" The lady pulls her face a bit, but enough to notice and answer a question, "Am I a customer?" Well, I don't say, but I pronounced "no" and "I thought this was a bank" and turned and left angrily. The MNB responded with one answer: “Please be advised that credit institutions and post offices are required by law to convert up to 50 pieces of forint banknotes and coins into circulation into forint banknotes of different denominations and up to 100 pieces of forint coins. The obligation to exchange denominations shall include the exchange of mutilated banknotes and coins which are difficult to recognize. ” verdict: Everybody thinks of having a company like this. Such behavior is unacceptable and unjust. The MNB, as a reviewer, has taken over the matter. I'll definitely avoid it from here ui: In the "green" ban, I could change my money without problems. Customer or not