Citizenship and Civil Registration Service, City of South Tangerang

Very bad service, the front officers lacks of manners, very slow, and not helpful.

Worst service ever!!! Online documents? Impossible! Too much excuses!

Hope can be better ud83dude4f

Today, the system is far better, they use online registration system. So, make sure you register first before you come, or it will be no use. You can register at the website they provided. You can see the address at my picture.

I went there a few times recently, hoping to apply for my newborn's birth certificate, update of our family card (KK), and ID card for my second son (KIA). As much as I had plenty of respect to the staff serving there because they seemed to have really given their best to serve all 200-300 people daily; there are still a lot of improvements needed.nnAll in all I'd say their online registration system is too early to be launched. Lots of glitches still occured and instead of simplifying and streamlining processes, it just added to the amount of manual work needed to be done (see the points below). Plus, I believe that it would be better if the online system is only launched after the front office customer service staff are also equipped to access the database there and then.nn(1) Online applicants shouldn't be required to complete the same forms twice: one online and another hardcopy on premise. Customer service staff should simply be equipped to access the database.nnAt the time of my visit, the concierge staff didn't inform me that I had to get and complete a hardcopy form. So I got into queue and the counter staff had to send me off to get and complete the form first.nn(2) A lot of things require fixing on the online registration system:nn- SMS was supposed to be sent indicating successful registration. I received no SMS.n- Information and instruction unclear and incomplete, e.g. nothing said we had to printout the proof of successful online reg. (I had to queue twice cuz I was ask to print out the proof at the counter. I had to go out and look for printing shop ud83dude2d; also nothing said we had to bring our own stamp / materai. Again, I had to re-queue after getting a stamp outside ud83dude2dud83dude2d)n- No link to family card registration (KK application) online. While on premise, I was informed by staff that there was no hardcopy form to complete for KK and I just needed to apply online.ud83dude2dud83dude2dud83dude2d Now, I'm confused what to do for KK. Perhaps I'll try Kelurahan tomorrow.n- Link for KIA said NIK isn't registered, while I managed to successfully apply for birth cert with the same login and NIK. So how to apply? Apparently there's another website specially for KIA application at Living World Mall. Why didn't just link it to that site rather than creating confusion??? ud83dude2dud83dude2dud83dude2dud83dude2dnnLast but not least, I personally think they'd need bigger premise to handle and give comfort to applicants. Alternatively, they may need to redistribute some services, e.g. KK application to Kelurahan; KIA to.. hmm.. maybe Kelurahan as well?? I noticed this week news announcement on their website has included these initiatives; however their counter staff themselves didn't seem to know about this.