Homecare24.id

I booked for someone to come to my house at 4pm for an antigen test. My booking was confirmed. At 4:15pm I messaged trying to ask if someone was still coming. They didn't respond until 5pm (despite being online) and said they would check. I sent 10 messages and was ignored until 6:15pm when I was told the person could not come.nnHad I not asked the company would not have told me anything. It ruined my evening as I had to go and get another test. I'd payed in advance and haven't gotten a refund. They're still ignoring my messages.nnIn short do not use this company.

Must be careful, it's lot trap and very worse the quality of services. Un-professional management

Worst experience I’ve ever had with home PCR. Technician not following the protocol, not labeling my test then results came back positive!!!!nI take PCR whenever I meet someone. Knowing that I took a PCR 5 days prior to the homecare one and it was negative, I had no symptoms and I met only 2 people to whom I asked to take tests. Both negative. I decided to take antigen then another PCR and all negative.nTo be sure I took an antibodies test and it’s negative. This is all to show them that their results are simply wrong!!nnI think their lab might be contaminated! To send back positive results for a healthy person and this is in itself is dangerous!!! Coz it affects your family morale (mine is abroad) and a panic among people you met while you were 100% sure that you were safe!nnNow the worst part of this story is their customer support!!!!!nI complained, they admitted the wrong doing for not labeling my sample, I asked for the refund of my test coz I’ve spent like 4 times that test fee to check on their wrong results, this is not talking abt the panic among my family members and the 2 of my friends who had to test and all ...nand guess what!!! One month later and after endless reminders they are sending to my account 269k rupiah out of the 1.3 mio I paid !!!!! I asked why this amount? Well the answer my senior can’t refund all the test!!nnThey think that I’m a beggar!!!! I called their senior staff to tell them take back your money, disinfect your lab and learn how to treat people!!! But no surprise she doesn’t pick up!! Totally messed up operationnnMy recommendation if you need to be tested, go for Bunda hospital use diagnosis lab home services! They are impeccable.nFor this homecare it’s a hopeless case

Nope, big nope.

i love my grandma, when my grandma need to go to hospital, sometimes i dont have extra time while taking care my professional job and my grandma at the moment. but since i use the homecare24 services, i just stay in my office, keep do my job, and let homecare24's caretaker taking care my grandma nicely. thank you so much homecare24 :)