Air China Singapore

Try to avoid Air China at all costs. You can call for a year and there will be no pick up. You literally need to walk into their office to ask for a response. They also cannot be bothered to reply emails. When I asked the counter ladies why are they not replying.. they just shrug.

Worst customer service. These guys are thiefs and they know we can't do anything about it since they are not in the EU

We needed to change passport number on the ticket, as got new passport, went to the air China office. They changed right away, without hassle. We thought need to pay for it but there's no need. We are pleased about the service.

Air China was very helpful, due to a wedding I want to attend I had to change my flight and expected enormous price rise, but I only had to pay very little. I got an immediate response to my mail and was served very nicely at their office.

Dont expect any service. Rather call the air china, China's branch is more useful then calling these people in singapore