Super Travels Pte Ltd

Just wish to share my experience with trusting with advanced payment of three thousand over dollar in Nov 2019 ahead of a reservation to form a group to tour in May 2020 but only to realise the eventual impossible trip due to covid. When requesting for cancellation back in April when it became clear that there is no possibility of the trip Super forfeited us base on contract slapping with forfeit of 500 SGD or to postpone indefinitely until it becomes possible for the trip..We did not want to wait indefinitely and wanted to use the fund otherwise even reluctantly accepting forfeiture yet we did not receive any refund til date. We were offered rapid refund if we agree to pay an additional admin charge. We were frustrated as there is nothing to that effect in the contract. When we check back we were told that due to covid the contract does not apply and we had to wait since we did not agree to the additional admin charge. so we asked for full refund and super replied that the refund had already been processes. Yet to this very day we have not yet been refunded... Lesson learnt dont trust Super Travels Singapore vwith advance payments..At most deposit the minimum. as for me Super Travels will NEVER again be in my list for future travels.

I have travelled with Super about 4 times, the last one just 2 weeks ago for a 13Day trip to Spain and Portugal. The other times were to Turkey, Italy, and Shanghai. Super is like the most underrated travel agency ever. They hardly advertise but grow strong by word of mouth. We get great value from them. Sure, some folks need their 5 star accommodation and luxe meals. daily and will inevitably choose Chan Bros or Dynasty But with Super, we get very decent local 4 star hotels and most meals are pretty good! We love Super and WE WILL BE BACK!

Our 13 Days Spain & Portugal with SUPERTRAVEL was great. Itinerary was spread evenly. Our tour guide Nora from Singapore was very professional and responsible. Not forgetting our driver (Harvey), who was able to resolve problem efficiently. Will definitely recommend to friends.

We have just returned from a 12D tour from Croatia, Slovenia, Bosnia + Italy on 25 June 2019 with Super Travels. This is our first experience travelling on a group tour with a local agency.nnIt was a wonderful experience. The sceneries are breath-taking. There are also many interesting architecture of the olden times as the countries have very rich history. We got to experience different cultures and were introduced to the special dish of each place we visit.nnIt was a seamless and meticulously planned tour by a very experienced tour guide. The service provided by him was beyond our expectation. We were impressed by how he took care of the young and old. He was also very thoughtful towards those with walking difficulties. The driver was also very pleasant and professional. Although the rides were usually very long and at times roads were winding and narrow, his superb driving skills made us feel safe and comfortable.nnOverall, it was an excellent trip! We will definitely travel with Super Travels again!

We have been joining Super tour for over 15 years all over the world especially Europe area and we are always satisfied with the well planned itinerary, comfortable hotel and balance food options.