Singapore Post - General Post Office

I went down on a Sunday. Very impressed with the staff here. It was a busy day for them and very long queue snaking outside the post office. The lady at the self service section outside the post office (which is very big and spacious by the way) came up to me on her own initiative to ask if I needed help. She even guided me at the self service machine. Later I realised I needed to enter the post office as my parcel was too big, I thought with the long queue, I would wait very long. But it moved very fast and was orderly and well managed. Also, the lady who served me at the counter in the post office was extremely helpful - she found a way to help solve my problem with the parcels I was sending. Very patient and professional service. I saw other counter staff doing the same too. Kudos to all the staff here for their hard work and service excellence! You make a difference to those of us not familiar with how to send parcels. Much appreciated. :)

Quite ok with the service, sometimes you need to be patient and you got served as soon as possible. More service available, sometimes over crowded and they queue until to next coffee shop. Other than that convenient location and working hours also they working on public holidays.

I never ever give bad reviews unless necessary and was ready to give this place a chance but the staff working here at the General Post are so unfriendly! I greeted them cheerfully but they never reciprocated! I went today when it wasn’t busy.nnI’ve been reading of so many cases of lost mail and thankfully mine was intact. $21.40 for retrieval fee is insane and completely unnecessary!! Other courier services make the effort to call me to confirm the unit number / addresses and try their best to have it delivered to us as soon as possible. But here they don’t do that! They made it seem like it was my fault. They tried to justify that I have to pay the retrieval fee as I was inconveniencing the staff!! Terrible customer service. Terrible overall, please improve the system of how you guys do things and maybe you might just get a better reputation. I can’t believe this courier represents Singapore overseas.

First you sign in. Then queue to buy an envelope. Then you walk out. Write address, do packaging on another room. Then you go in again, queue again. This may repeat many times if you have more than one item. Insanity. There is no process whatsoever.

Cold and condescending staff. Very unhappy to serve. It is better to go to the smaller post office where the staff are friendly and very helpful. You don’t need to have your day spoilt by unpleasantness.