PURE Fitness Asia Square

The gym by itself looks like any other gym in Singapore nothing more nothing less.nHowever, the staff is unfriendly and quite unprofessional. Personnal trainers will kick you out of a machine if they need it.nI faced few rude interactions with some of the staffs. When i raised it I was told i can cancel my membership if not happy with the service. .. I might do it then...

Really awful service from sales people. My friend who I referred to the same sales man holds the exactly idea that their service is beyond imagination: 1. No reply in WhatsApp. 2. Delay sending the invoices every month. 3. Very unprofessional when explaining the upgrading/transferring / cancelling policy.n- Horrible policy and communication. I ask for an upgrade to get access to 4 stores,which will naturally cost me additional 27 sgd per month. However, to my surprise, they ask me for 214SGD upgrading transaction fee and if I only want to update the current package for the rest 4 months( not to extend to another 12 month), I have to pay another 214SGD. I thought to myself are PURE at such a desperate stage, it’s just like robbing!n- During COVID when we cannot join the GYM for months and asked for a termination, the salesman just said no, they don’t accept the termination, only on the condition that the expat is relocated again or can not work out due to medical reasons. And every time I ask for the policy and seek for help, the salesman just delay delay delay as if they don’t expect us to extend for another 1-2 years.nI just don’t get it how the management team in PURE thinks on such Low service level which could not be associated with The brand. It’s incredibly unacceptable and our friends won’t consider extending the contract !!!!!!!!!

I cancelled my membership in February as they wanted to charge me $50 SGD per month to suspend the gym membership during circuit breaker. 2 weeks ago they charged my card close to $500 with no explanation or apology. Only today they mentioned they would refund the card in the next 4-6 weeks. The gym is okay but terrible customer service, wouldn't recommend. Fitness First cheaper and better service.

Good range of equipment and very decent facilities (training pool, sauna).

Poor handling post CB with little awareness for customer service. We appreciate how difficult it is for gyms but it is so badly handled, systems are ridiculously and bottom line is that there is a clear breach in terms of levels of service (pre Vs post CB) and yet Pure isn't allowing suspensions.