Mandiri ATM Komplek Hartaco

The worst service, staff who are lazy and don't want to help and really make it difficult for customers, I have confirmed to Mandiri call to take care of the person who has lost the letter to the police, passbook and ID card or can it be lost if I bring it the three files but still don't want to help, it says it can't have the original ID, what difference does it make, if I bring ftp ktp and sim, it will have an ID card, it will still be taken care of and it will be several months so I can't use it? Branches that are very confused.