Bank BNI

Long lines for the past few months

The service is not friendly. The CSO also doesn't know much about customer problems, especially about electronic purchases via the app. I have been there several times and the problem is not resolved. But when I went to another bank it was immediately resolved.nnSecurity is not informative and not friendly. I was asked repeatedly. Even though I went to another BNI bank, it was okay.nnOnly the ATM is worth it.

I have been here several times. The first time I had a transaction problem in the My Telkomsel app, I came because I was asked to directly take care of it at the bank by the Telkomsel. When I came I was asked the same thing over and over again. I explained the problem they didn't understand. I explained the chronology along with evidence that if I was asked to take care of it at the bank, they even asked me to take care of what, I also don't know, I went there to ask for a solution.nThen I went to another BNI and they CAN finish. Immediately understand the process needed instead of asking me.nnSecond, I came to ask for proof of payment via mobile banking for my official proof from the bank because usually universities ask for that, because in the app it immediately returns to the menu after the payment is successful but the mutation is already there. But he said he couldn't. Must go to the bank on my campus.nThen I went to another BNI and could be served DONK, I didn't have to go to campus because it just got locked down due to covid.nnService is relatively unfriendly compared to other BNIs I have visited.nnFix won't come here except to ATM

I used to come here to ask for transaction history because when the transaction was using mobile banking an error was made and I'm not sure the payment was successful or not. When I came here I was asked for an account book. Even though I already said that I use BNI Taplus young which has no ACCOUNT BOOK.n.nContinue to be asked for a photocopy of the ID card and print out the first page of the e statement which contains information on the branch name etc. Even though I didn't have my e statement. Just the brief explanation above about my information and accounts. Then immediately balance.n.nUsually, I go to other branches, only asked for a debit card and ID card. The intention is to try something near the house. But it got complicated. Not friendly too.

Good afternoon.nnI want to submit a complaint against the security service at the bank bni godean unit.nnThe point is I have been commuting to more than 10x and my house is also not close to the location.nnI told the morning to come to the bank less than 9 in the morning but with the security named Nur Ahmadi I was told to come again at 1 because the word from the security for pre-employment services was only served at 1 pmnnAnd I confirmed with other security that there was no decision from the office that pre-employment services were only served at 1 o'clock.nnPlease immediately provide action for security on behalf of thatb (nur ahmadi), please give directions so you don't like giving decisions that are not decided by the office.nnThanks.