PT Trip Javanesia Indonesia

Very friendly guides who understands tourists' needs. They've gone beyond their duties to ensure that we're comfortable and we get the best experience. The itinerary line-up was excellent and packed, so that were able to make the most out of our 4 days in Jogja.

Easy to communicate travel buddies, efficient and helpful!! Never ending fun and excitements. Restless trip but worth it.

Great experience with them and they are very helpful along the journey.. Highly recommended!

It was such a great & amazing experience with Trip Javanesia! ud83dudc4dud83cudffbud83dudc4dud83cudffb for the service ud83dude0d

I was recommended by a friend to engage their services. Replies by the Management had been prompt & concise before my arrival and during the entire trip.nnMy key focus was just to hire a driver and vehicle. Basic expectations were met. The driver allocated was Satria. His work attitude was overall positive. He was customer-centric, sincere & helpful. Punctuality could had been better managed but it was nothing serious. He appeared shy & slightly nervous, probably felt hindered by his weak command of the language but we managed by using google translate.nnI had indicated that part of my travel agenda included trying local food. I was pleased with the makan places that I was being brought to. One small area of improvement would be to make the necessary recommendations for the long periods of time when we did not meet.nnItinerary coverage was in line with my initial expectations. As there were pockets of spare time, the driver could have gone the extra mile by making the necessary recommendations instead of only asking for instructions.nnI asked to be brought to a massage parlor & initially did not specify any preference. The first one I was brought me to was not open on a Sunday morning. I then decided & indicated to go to Malioboro, which was also a popular area for shopping etc. I was brought to a second location off Malioboro, and unfortunately, it was also closed. I repeated my request to go Malioboro and was eventually brought there.nnEach time before I headed off on my own, we’d agree on a location to meet when we return. To make things easy, this was usually the same location where we dropped me off. This time, when I returned to look for him, he was nowhere to be found. After some texting, this was when I realised he actually went to look for me. There was lengthy walks, confusion etc involved but I could see a positive side of him.nnOne key area that the Management could have improved would be to paint a more complete picture on the costing. While I’ve intially indicated that I was only keen in their transport service, associated costs such as admission fees, tours etc that were necessary for the sightseeing to be complete, could have been more explicit during the quotation stage instead of informing only when I’ve already arrived at the destination. A courtesy call would also be appropriate to resolve any misunderstandings if texting did not seem to do the trick.nnEach customer brings about certain perspectives and feedback is important for a company to move forward. There was no Recommendation section in the Facebook account. IG doesn’t cater to reviews. The Tripadvisor account was empty. A good website should have mixed reviews to include specific areas of concern & to allow the Management to respond accordingly on their proposed action plan.