Crown Relocations - Hong Kong

I arranged for shipments of my household furniture from Hong Kong to London, Adelaide and Sydney. We asked for and expected full dismantle and re-assembly. With our bed in Sydney, the movers said they could not assemble it (they did not even try) and left. I was then told we would be charged for a carpenter to do it (after already paying more than $100,000) but it would take several days to arrange. I needed to sleep somewhere so i just did it myself. It was not difficult. In the same shipment my mountain bike was held in customs for cleaning. I paid extra for this and also an extra charge to have it delivered later. It has now been nearly three months and despite repeated request for the bike to be delivered it has not and there is no communication from them. Yet they took the fees for it and it is a very expensive bike.