Horison

Comfort and awesome hospitality, keep the good effort for best customer satisfaction

No security in gate, no welcoming staff in entrance gate, no all you can eat breakfast in this pandemic condition, no entrance from parking lot to the lobby, some lights were off during night time, tear layers of table in the room. They are adapting with reducing their service, meanwhile cost still same as normal.

Great for the business meeting... ud83dudc4dud83cudffe

We had unpleasant stay at Horison Tasikmalaya, how were you working in service industry with really poor or lack of nice gestures?nStaff were short when answering question and friendly was out of the window.nWe were book 2 room during checked in at 3PM they said 1 of the room hasn't ready yet, we're asked to wait around 15 minutes which was very okay. But oh we were wrong the 15 minutes turn into an hour wait with 3 phone calls without any explanation. I asked if the room wasn't ready can we get another room instead but of course it was a full house but 1 hour later with an upset guest they magically have another room available.nUpon checking out the front office demand a key that we never receive, they insisted that they gave us 2 sets of keys for each rooms, which sadly wasn't the case. Each room only got 1 keycard and 1 of the other room asked for an extra key at 6am that morning.nWe gave back all the 3 keys we had, yet the hotel still insisted to have a 4 keys. I wont be offended if I was being asked nicely about that. I had to explain 5 times that we never received 4 keys. Only 2 keys, 1 for each room then asked 1 extra for 1 room.nI was questioned as if I STEAL the key, while in fact they never gave us 2 sets of keys. Why would I even steal a hotel key card that I can't ever used again.nI wouldn't stay here ever, the staff manners really shut it off

Nice hotel and good value for money