9Round -

The gym was closed because people in it tested positive for COVID (no one wore a mask ever) so I couldn't attend. I canceled and received confirmation from the owner, however, I keep getting e-mails from 9rounds charging me a monthly fee and now late fees. I have never encountered someone so unprofessional.

We needed to cancel our membership and have sent 7 emails to the owner and she has not responded. We would simply appreciate the professionalism to respond and confirm our memberships have been canceled.

Amazingworkout! The difference between joining a gym and working out at 9Round is the timer and the trainer. I have been a gym member for a long time and tried to define my own workout. Nothing close to having a 3 minute intense "round" with a personal trainer instructing me what to do, pushing me and helping motivate me every step of the way! This gym has gone through new ownership recently and Christine and her team are great. I would strongly suggest giving it a try to meet your workout goals for 2019!

I must say, 9 rounds is a great way to be. The new management is awesome. Please please please come. You will not regret it at all. Please please come, try it out and you will want to sign up for a membership afterwards.

I've heard such great things about 9round, so I was excited to give this location a try. My first visit was with Christine, who was very attentive, showed me what to do (each round has a different activity, with NO pictures or description, so this is critical until you've been there enough to learn everything), checked my form, and was always right there when I needed something. Visit 2, she was still there, still great. Every visit since (at least 10) has been someone else, all of whom were very disengaged, and not helpful. The owner was there once (yeah, just once), but she was much more interested in her computer than her customers; every station I had to ask for help and she'd come over and show me quickly then leave again and never check to see if i was doing things correctly. Same with the other trainers. It's quite obvious when it's time to go help new people, the alarms to switch stations are a great clue, and I was always careful to mention when checking in that I was new. Finally I gave up. I was getting hurt due to poor form (I didn't know what to do!) and what I was getting was a far cry from what I had signed up for. I called Suzi (the manager) to cancel my membership. She asked for an email to have my cancellation in writing, which I did right away. 2 weeks later I got a text saying that I was going to be charged a $35 "Club Enhancement Fee". I responded with a wait, what- I cancelled! She had no idea that I had and asked me to resend the cancellation email. I did, and she replied quickly that I wouldn't be charged the $35 fee, but that since my monthly membership was due on 20th, and my cancellation wasn't effective until the 25th I'd be charged for another month. Mind you, I had already fully explained to her why I was cancelling, she knew I'd had a pretty horrible experience here. Then I requested clarification 3 times over the course of a week if I'd have gym access (and when Christine was working) for the extra (almost) month she was planning to charge me for, or if she was going to prorate my $79 monthly fee for 5 days. 3 times, not 1 single response. So you know what that means... Fearing intention of fraud I had to go through the hassle of cancelling my credit card. Over a really horrible experience that I would not recommend under any circumstances. Disengaged trainers, complete lack of care from management, and at the very best questionable billing. With all of the great gym options available this is one to avoid.