Heart of Chelsea Veterinary Group - Lower East Side

I lost my dear feline friend Roni today. He passed away while being examined by your doctor, just prior to a scheduled appointment for euthanasia for advanced cancer. I am so grateful to the entire staff —doctor, assistants, and technicians alike — who recognized my anguish and did all they could to treat Roni and me with kindness and dignity. Under these extreme circumstances, and the grief and sadness which will undoubtedly follow, I want to say thank you to all of you, a wonderful group of people, for your understanding and compassion.

Absolutely fantastic and kind staff. Highly recommended.

While the facility is spotless, courteous and friendly, I took my dog there with an eye infection, swollen paws that are getting worse and becoming furless and an ear infection. His ear is healing, with the meds sold to me, but his eyes are now swollen with multiple lumps around them. I gave meds a few days to work but they have been getting worse. I called them on 3 occasions over 3 days asking for advice and willing to go back and buy meds for the eyes. They never returned my calls and now I will have to take my dog to the animal medical center for emergency treatment. He looks terrible. Thank you Chelsea.,still waiting for your call .

Excellent veterinarian and staff. I’m disappointed that they only let 2 people in the mid sized exam room according to some unwritten COVID policy — this is not a city or space policy, but just their own policy. If this were a public clinic, fine. But if you’re running a private pet clinic, accommodate two family with the patient. I realize most people will disagree, and tell me to take my business elsewhere, but a three person restriction in exam rooms is just as arbitrary as no restrictions on airplanes or exceptions to masks for sit-down dining. It’s all just bending rules one way or another without a clear, articulable basis.

Really nice staff and vet. Thorough exam and everything was fully explained. Easy online appointment scheduler and their availability was very good. I also appreciated that they told us prices of everything before ordering tests. Prices seemed to be in line with most other vets in the city I've tried. I'll definitely be sticking with this practice!