Toyota of Des Moines

Dan Murray reached out to help me save money on my leased RAV4 due to some incredible incentives Toyota is offering right now. We set up a meeting and he walked me through all my options. I was able to test drive numerous vehicles with no pressure to do anything but experience what the new models offered. I drove away yesterday with a sporty 2020 RAV4 XLE with little change in my monthly payment AND a substantial check in the mail as a refund for low miles. Super pleased with my experience. Go in and see what Dan can do for you!

I only needed a check up, and it was quickly done. I was in and out in no time. Everyone was very polite and answered the questions that I asked. I appreciated that the staff wore masks because of the pandemic. However, there was one customer who didn’t have a mask. I asked the Toyota clerk if she could request that the customer put. on a mask. She said Toyota’s recommends, not requires a mask. I was able to wait in another area which I appreciated. I would urge Toyota to do their part to stem the pandemic and require masks.

Excellent dealership. Went to them after my local Toyota dealership kept pushing me off because the truck I wanted wasn't on the lot. I worked with Bryon Baker and he was fantastic - he spent a lot of time locating the truck I wanted, and we got it. He was extremely fast in communicating with me about the status of everything and I love the truck. Hope to keep it for 300,000 miles. The only minor point that I wasn't a fan of was the pressure to take an extended warranty, which I think is true for most dealerships since this is how they make extra money. Overall great experience and I'd go back again if I was to buy another vehicle (although I don't anticipate that since I bought a Toyota rather than a Ford, for example).

I commend the young man who helped me from start to finish with my service experience. Giving kudos to the van driver and cashier, as they did their jobs well. Nice to have a video sent from the mechanic showing areas of concern with my car. Hopefully my car will stay healthy for awhile.

Let me preface this with I have 35+ years in the service industry. My wife and I purchased new cars with extended warranties. Everything up to this point has been very good. My car, a '14 Prius C was in for what I was hoping would be covered by the extended warranty. When I dropped the car off, the service person assured me the extended warrant was still in effect. Follow up communication went as usual and they alerted me when the car was ready. The service person stated that a couple of washers were needed to stop a rattling noise. I joked about the .92 cent washers being covered by the extended warranty. When I actually picked up my invoice, I also had an oil change at the same time, I was charged .92 cents for two washers. I was speechless. Was .92 cents going to topple Toyota of Des Moines? A loyal customer was going to get charged .92 cents? I left and thought about this. After a reality check with some of my coworkers, which they all agreed I should not have been charged anything, I called Toyota of Des Moines. Brock, the service manager stated that the work done was to take 30 minutes and they did not charge me the $67.50 for labor, so the .92 cents was justified...to Toyota of Des Moines. Again, speechless, poor customer relations and coming from Toyota of Des Moines management! I know how their labor is calculated, it may have only took 10 minutes to do the actual work but they have to charge what is either a minimum or they have a manual that set the standard of 30 minutes for this. In any service situation in my work, this would have never happened, not to a customer. It is not the .92 cents that I was charged that upset me it was the principle. A basic customer service that should have left me in high spirits ended up the exact opposite.