Map
Detailed Information
- Place Types Parking
- Address Royale Park, Vazhicherry Ward, Sea View Ward, Alappuzha, Kerala 688001, India
- Coordinate 9.4987199,76.3385772
- Website http://www.hotelroyalepark.com/
- Rating 4
- Compound Code F8XQ+FC Alappuzha, Kerala, India
Photos
Reviews
Good service,good food, easily accessible, parking available,clean
First & Last impression: Team doesn't know what is the role of a front office, doesn't know how to Greet, and doesn't know how to retain a customer. Last Sunday ( 20/12/2020) by 10 am have I reached the hotel from COK for a meeting and since it is inside the city, thought to check the ambiance for our Doctor's meeting. Suddenly a Sr. Manager with a maroon coat came ( look like a Sr. Manager) and asked me to enter my details in their book, since I was not carrying a pen, thought to avoid unhygienic practice due to COVID, I requested him to enter the details by their Team ( 4/5 staffs were inside the reception) but he was not ready!. He asked me to scan the code which is pasted there, my phone was in my cab and I explained to him. To my great surprise, the entire Team was standing at their place and was trying to argue with me as if I have done a serious mistake. Quite unfortunate and I came out and left the place quickly and went to another Hotel and paid an advance for our 50 Doctor CME which will happen by Jan III week. Nowadays, even hospitals are giving excellent service to their patients (customers) but this was a shocking incident from the Hospitality Industry and I wish their management will try to bridge the gap.
Great location and best for family and friends. Friendly staff and hospitality is great. But the issue we faced is in restaurant. For morning breakfast only if you go in the first half hour you will get all the items they mentioned in the complimentary breakfast. Otherwise ready to expect a NO from the service. Also they are not managed properly to send the orders in the orders taken.nnApart from restaurant, everything else seems great.
One of the best 3star restaurant/hotel in Aleppy. Upclass food that will keep you coming back for more. Really great foodud83dude0b. If you're new to Aleppy and hungryud83eudd24, look no further. Reasonable pricing, good parking space, clean and hygienic washrooms. Staff that doesn't disappoint you and there's a waiting room at the entrance with really cozy sofas. Best place to bring your friends and family. Desert options are good. Reservations also available. Delivers on swiggy. ATM also available. Room are great also.
Seems the front office and booking staff there doesn't even know the word courtesy. They seems to have no intention of retaining any customers. My visit there a their restaurant was pathetic.
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