Narayana Superspeciality Hospital, Howrah

That's a private nursing home located in Howrah. Infrastructure are really good and well maintained thospital with various types of patients and Doctors. Staff's are good and the all doctor's are good and friendly. They had good amount of patience. And know very well how to deal with the issues.nHospital campus are very clean. They have a sufficient beds for patients and lots of facilities. but as a private hospital that's quite expensive and not affordable for all.nIn the last few years it has been improved in a good way.

Worst Service ever. The junior doctors are good but the hospital officials and other non technical staff's behavior is worst. Specially the management is disappointing. They are only here to suck your hard earned money. Delay in reports where patient is already critical. Don't have proper senior doctors to handle critical cases. Unnecessary holding patients to increase hospital bills. You may have lost your dear one for their money looting process. Please avoid this hospital if you have a good option.

This may be the only hospital chain in that does not give out any phone number that makes life easy for payment or contact to patient family members. I got my sister admitted few days ago and requested the admission person repeatedly to provide me with the phone extension of billing person as I would be paying online from overseas. I was not given any number - reluctantly I was given ICU extension after one full day. The central call center number is busy most of the time when I call. I asked what happens if my patient passes away at time when I need to call and make payment arrangement to release the body. I was told to contact the same admission officer. Well, she has passed away now almost 2 hours and I cannot get admission office, admission officer or central call center. While the family members await to receive body which will not be released without payment. I have admitted several family members within last month to various other major hospitals within Kolkata - no one has this bad policy. Doctors may be good - management policy worst.

My spouse was admitted to the hospital for surgery. On the day of surgery it was informed that hospital was removed from the in network of the corporate insurance. Then I did the surgery with cash and trying to apply reimburse from my insurance. But hospital is not ready to share the registration number of the doctor. Even there is nowhere mentioned in prescription, bill etc. When I am requesting just the registration number(called to admission dept and insurance dept), they are asking to come to hospital and talk. This is absolutely ridiculous in this covid situation and I stay very far from the hospital. I am not asking any patient medical records. Just asking the doctor's registration number which is not a confidential information.

Hospital is good but the loot in terms of billing is not right during these difficult times. My relative was admitted and in 5 days they kept the patient in ICU and later slapped us with a bill of 2 lakhs which later grew by the the additional days. Even though I'm not a doctor but I did consult other doctors outside and was told that ICU was not necessary for so many days for the treatment my patient was undergoing.