Olathe Indian Creek Library

Loved the parking lot live concert. Stayed in car but such lovely weather the chair seats would have been nice. Thanks to the band and all the library staff and any volunteers for making a much needed night out happen. Beep Beep (how we applauded tonight)!

It’s beautiful. Don’t get me wrong. The cafe is nice and I do like the fireplace. But it is so loud! It isn’t really a library as much as a community center with books. I do appreciate that I can put books on hold and pick them up close to home. But if I want a quiet place to study or escape on a book, I’ll be utilizing a different location. Again, it’s beautiful. Just not really a library.

This is such a great library, I’m thrilled to be a member here. They offer quiet conference rooms and silent reading rooms, but they also have a room for children to play video games and a complete maker space with classes! Also, you can place holds online and or checkout items from other Johnson County libraries of this location doesn’t have what you need.

They have a wide variety of books, games, movies, and TV shows. The staff is very friendly. There's a teen zone for young adults to hang out at and a Maker's Space for all your creative needs. Unfortunately, not all resources from the library are available due to covid, but that doesn't demean the value of this library.

Curbside holds, customer service, and app... found to be lacking today. I put a half dozen books on hold last week, and I used the pickup location "Olathe Indian Creek Curbside." I received an email a few days later letting me know that some of my holds were available.... *Inside* the library. (Photo attached.) Ummm okay. No big deal. BTW, the JoCo library app DOESN'T rotate to landscape; so I couldn't use the app to verify the correct pickup method. That line is cut off... Another frustration. So I drove to the library, parked in a regular spot, and went inside to get my books. But.. they weren't on the shelf. I still had several days remaining in my pickup window so I knew that wasn't the issue. I walked back up front to customer service to explain the situation. I tried several times to explain to 2 reps that I used the Curbside method which is where my books must be, but the email was incorrect. They should let someone know that the automated email has the wrong information. They didn't get it. The first rep just explained I should go back outside, move my vehicle to a curbside spot, send the text, and wait.. They didn't understand that I was trying to ask them to pass the info on to their management... It took several attempts for either of the reps to understand that I DID originally use the correct pickup location, which should've been obvious because my items were IN THE CURBSIDE dept. I finally just asked them if they could call the curbside department and bring my items up front. I really didn't want to go move my vehicle. It took less than a minute to receive my books. I thanked them and started to leave. But THEN the 2nd one told me that I still had to go check them out. UGH. So I walked BACK to the self-service kiosk near holds. (Neither one of them offered to check the books out for me.) The whole experience marred by confusion, frustration, and lack of customer service. * BOTTOM LINE * If you know that you used the correct pickup location "...curbside" then just ignore the email and go to Curbside. The library admins are apparently behind in updating the email verbiage... and behind in making the app user friendly. In addition to supporting portrait only, the link for "locations" always causes the app to CRASH. SMH Our tax dollars hard at work.