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RoverPass

800 Brazos St, Austin, TX 78701, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 6:00 PM
  • Tuesday 9:00 AM – 6:00 PM
  • Wednesday 9:00 AM – 6:00 PM
  • Thursday 9:00 AM – 6:00 PM
  • Friday 9:00 AM – 6:00 PM
  • Saturday Closed
  • Sunday Closed
Reviews
Taylor (11/30/2020)
No phone number. No people. Won't accept calls. I happen to live here so if y'all don't refund me and give me a way to speak with someone I'll just come down there. Refund my money!!!! The campsite was not explanatory and has NO transportation out of the woods. Obviously we cancelled. And we cancelled within 10 minutes. It says you've refunded me but you have NOT. If I don't see it by tomorrow I'll just come down to your headquarters
Cindy Leath (11/20/2020)
Good luck getting a refund on a cancellation made through them. Despite the RV park authorizing and agreeing to a refund, it has been 5 months. CSR won't be courteous enough to answer my emails and my requests to expedite to upper management.
Kate Hurst (09/14/2020)
I made a 1 night reservation at a cabin in KY. Campground called and said they have a 2 night minimum policy. I said I had already paid for 1 night and had my reservation confirmed by the campground owner. They cancelled my reservation but only want to refund $30 from a $167 reservation! Told me to contact rover pass. I feel I shouldn't have been able to complete the booking without selecting a 2nd night and should be given a full refund. I filled out a help report on rover pass but they emailed me saying I should contact the campground directly. Tired of being the run-around and just want my money refunded. This was NOT my error as I knew I was only camping for 1 night.
Jessica Webb (12/05/2020)
Terrible company. We drove 3 hours to Mt. Baker to park overnight and camp. No one checks reservations and the overnight parking was full. The ski area says they are not responsible, so we emailed River Pass before to ask about the process and no response. Jerks ruined our weekend.
Christopher Dill (09/29/2020)
I was rently diagnosed with COVID. As a result of being quarantined, we had to cancel our camping trip and RV site reservation. Obviously, I did not want to risk infecting other campers. I emailed Roverpass but no one replied.nnBecause my cancellation date was within 14 day window, I could not get get a refund. I called the park to reschedule but they were booked the rest of the year. They said that I have a 2 year credit, which seems extreme.nnI understand contracts but feel like Roverpass did not even listen.
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