HomeTown

Pathetic staff present at the centre in Rajarhat Home town. We went to the furniture space, let me tell you guys your staff do not have the intent of selling the product. They are least interested. Do they do not have a sales target?? I was extremely upset by the way they behaved with us. We wanted to buy a book shelf, study table and an office chair. However we were just left to ourselves to look for it. Being very dissatisfied we left without buying.

Excellent location, spacious, excellent range of products, categories of products are arranged in organized manner, one point shopping place, many products are good quality, ample parking space but products are costly, no discount, price range is on the upper side, however good place to visit and shopping Overall average experience

Please go through all the reviews.The higher over 4 rating is nothing but fabricated by paid reviews.If you go through all reviews you will have a clear view every person who bought something had pathetic experience.All the over 4 reviews are same-like good place,nice decor and blah blah-no mention about the product they actually bought. pathetic staff.everything we choose were unavailable for sell.everything they wanted to push sell were available.but again we have to wait like 1-2 months to get everything delivered.we even offered to buy the display ones desperately but that too were not avaiabke for sell.and always we were suggested with sonething higher in price and the salesman actually wanted to sell.absurd time limit provided to supply items.left disgusted.they dont even care when we left.when confronted them with the shorter time limit to deliver same item mentioned in their own online store simply they said that they gurantee that the furnitures will not be delivered on the mentioned dates.disgusted and left the store.later on way called lake town show room of kolkata and initially explained that we wont want the same experience of that we had in central mall.they asked for the photos of the furnitures we wanted and we sent them over whatsapp.to our surprise some items that were "not available in kolkata and have to bring from jaipur and will take at least 1 month to deliver" as we were told in central mall were "available in kolkata warehouse only".they even guranted us if we make a payment by today 12 pm everything will be available by 21 october and thats a promise.but already we lost our trust on hometown.ordered everything from prepperfy and amazon and yes they are promised to be delivered before 14 october.moral of the story-to the hometown central mall store salesmen-who attended us-"young people particularly young couples can buy furnitures too and yes some people so earn over lakhs in young age too.try to value and respect each customer" p.s.-ultimately hometown lost a deal of over 2.5 lakhs in single shot.may be small amount for your company.but you lost our trust.if you dont believe I am ready to share by amount details too.thank you. Go have nice business with push sells.and yes lights at everywhere in display corners were switched off.had to request multiple tines to switch light on.happy furniture shopping in dark.

Inefficient customer service and lack of coordination between departments. I had been buying products from Home Town since quite a while and decided to stop in lack of recent events. I bought a chimney on June 13th, 2020 and it was delivered to me on June 15th, 2020. However, once delivery was done there was no calls for installation or inspection. I called customer service thrice and on the last call which was on July 1st, 2020, almost two weeks later, they decided to send people for inspection who upon arrival said that the product wouldn't fit the space that is there. While purchasing I was not informed about these technicalities by the lady who sold me the product. The entire situation has been very badly handled by the team and I was ultimately forced to take the decision to return because I would again have to go through the hassle of purchasing another product. And to my dismay, I get a call on July 03rd asking if Installation was complete because they just received the ticket that there was an issue with installation. Imagine the coordintion between departments.

It's an amazing place for shopping, you can get most and popular brands. Nearly all home amenities are available here. Very well maintained and display. Prices of the items are light high, though. All staff are very helpful..