Planet Fitness

I just started and I really like it. Clean and really polite people working there

This place was shut down cause of covid for a while and during this time the annual membership expired but they weren't open to come in and cancel or send a letter in wouldn't do any good either. (The only ways you are allowed to cancel a membership for some reason). So because it's on the gym and not on the customer in that situation it would cancel out at the end of the 12 month term. But shady businesses don't take responsibility and so as soon as the restrictions get eased up this place opens up it starts billing again with no notice of any kind.nFast forward a couple months and the first letter sent in some how doesn't make it the couple miles to their location so the next month following another is mailed before the next withdrawal is scheduled to take place. To no surprise they bill again even tho when going into the location on the same date that it is withdrawn from the bank account this time, reveals that the account has been canceled (meaning the gym got the second letter with the date of termination authorization). So when asked why after receiving a cancelation is it still billed for the month to come the counter employee says that it is set up in their system that a week prior to the withdrawal it is set to take it out and that they can't cancel the COMING BILL even if your cancelation is already in effect and the membership is now invalid.nIt doesn't fall on the customer if planet fitness billing system isn't effectively taking into account the date of cancelation and adjusting accordingly. Taking funds from someone that has closed their account before the next billing period is theft. And it is no excuse that the automated billing doesn't take all parameters into it accurately. If the new billing period isn't in effect for another 1-7 days people should be able to not get billed cause the date has not come yet and the cancelation date has. They can cancel the membership at that date but can't cancel the withdrawal of funds at the same date?nThis is also after not using any services for over ten months - but that's on the customer; if they sign into an agreement and don't partake in the options available to them. And also past the 12 month term that has additional cancelation fees associated with it. This is the second time I've witnessed this company do this to people (in two different locations).nThe bank is opening an investigation into this but it won't change the shady practices in place at this location and others. This didn't even happen to me but to someone close to me that has fallen on hard times because of the shut downs and doesn't have money for these crooks to steal. Even if they did - this shouldn't happen to anyone. Consider yourself warned.

Love my gym!!! Now if they will just reopen so we can get back to business.

the employees dont even follow their own rules posted on website. i'll be canceling ASAP.

Nice, clean and quiet as a gym realistically can be. Just always make sure you wipe down your machine and/or station after you're done using it it's polite