Onelife Fitness - Woodbridge

My Fiancé & I just signed up with Mike & we are enthusiastic about taking advantage of all the great features onelife has to offer. I am looking forward to the Zumba classes & my Fiancé is looking forward to the pool due to a injury of his knee. I am writing this with the expectations set forth by the company & its members. Stay tuned for the next review in about a month or so ud83dudc4dud83cudffcnDefinitely recommend going to talk to Mike & his awesome customer service skills, we appreciated the straightforwardness and the ability to look for the best plan that accommodated us.

Promotions that this gym club uses with keywords such as “free,” are arbitrary at best. I attempted to use my “free guest pass” for these past two days for my husband today, but was then told at the front desk that the pass was $10, because of an arbitrary capacity limit that was not mentioned on any email receipt after signing my guest up. Neither could I use my free guest pass that automatically comes with my membership. I don’t care about $10. I care about honest, straightforward advertisement. When the manager spoke to my husband and I there was no understanding of the frustrations of the situation and though she admitted she could have waived the fee, she was opting not to because we “interrupted her” when she was speaking.

I signed up in March right before they closed because of COVID-19. I was able to go a few times before that. I joined mostly for the pool which was usually pretty empty. The equipment is nice. The personal trainers can be pushy trying to get you to sign up for personal training but I explained I couldn't afford it and they were nice about it.nnMy issue with this place is the cancellation policy. I recently moved so I wanted to cancel. First of all they make you jump through a few hoops to even find out how to cancel. I was told I have to provide proof that I moved. I couldn't provided that until I had already moved and had a lease agreement. Once you finally provide proof, they still charge you for one more month which makes no sense to me.nnAlso they did freeze accounts during the pandemic but for some reason they started charging me again after I said I wanted to cancel the membership.nnTLDR: Nice gym but they make it really hard to cancel and want as much money out of you as they can get.

Mike from enrollment signed my fiancee and myself up and we love the facility and are impressed with their sanitation procedures. Im a former member and am happy to be back as a member. Prices are a little higher than most Woodbridge gyms ,but I think the environment, equipment and amenities are well worth it.

the actual location and people that work there are great. my issue is with being charged the thirty day cancellation fee, when i was moving out of state due to COVID 19. The way i was handled was obnoxious and uncalled for. BEWARE: even a pandemic wont stop them from charging you not only the monthly fee when they were CLOSED but then squeeking another month out of me!!! SEEK ANOTHER GYM! at the end of the day they are all the same. i Will be submitting a complaint to the BBB, hopefully this wont happen to others.