Pristyn Care

Had a follow up with doctor Gaurav Prasad for laser surgical treatment of fissures (piles). All arrangements and appointments was done by pristyn care. It was hassle-free and doctor was totally friendly and generous. The insurance policies, surgery timings and hospital selection was taken care by pristyn representatives and it was all worry free. The pristyn representative was present at the hospital before I reached and took care of the admission procedure and explained the process correctly. The admission procedure at the hospital was bit delayed not because of pristyn but because of the unprofessional hospital staff. To this I agree might have happened because of unavailability of other hospitals. The representative convinced me that since most hospitals were not covid free and few were under maintenance at that time so they had to select that hospital (kshema hospital, sarjahpur road, Bangalore). I was dissatisfied with the unprofessional behavior of the hospital staff and asked pristyn representative to admit me in another hospital but since there was no other option so had to take it. The on duty nurse was even struggling to put the cannula!! I had to ask the senior nurse to do it. None of the staff was wearing gloves. The X-ray took about 1 hr to complete. It wasn't coming at one shot and the staff seemed to have doubt on how to operate the machine. The security and the helpers none of them were wearing masks and gloves. The surgery completed on time and doctor was no doubt very professional. But the struggle started after that. First there was no Ward boy or helpers to shift patients to patient room and the security took over 1hr to eat and come to help shifting. The patient room was too small as well as the bathroom while I understand the bathroom should be spacious enough especially for piles patients. The onduty doctor at night was also very unprofessional. Didn't Know how to talk with a patient and with the attendee. He was bit rude in his behavior. The onduty nurse at night always kept the door open and there was no calling bell inside room. Everytime had to call the nurse at the top of my voice while she was sleeping. She wasn't even checking if the saline bottle is over and if she had to change it. My attendee had to call her everytime. The 2nd pristyn representative who came in the afternoon didn't know anything about what food to be given to piles patient. He gave rice khichdi full of carbohydrates and I had a huge problem after having it at night. The doctor even scolded for having it. Next Morning the pristyn representative was not even picking the calls . He received after calling him up 3 times and delayed in sending breakfast almost a decade. The breakfast which we asked for that was only juice came after the 3rd pristyn representative came finally at 10am. He took care of the discharge procedure which took about 5 hrs which I believe might be because of the unprofessionalism of the hospital staff. The pharmacist was unprofessional as well and was searching for the meds. Waited almost an hour for the medicines to be final billed. After all these hassle the pristyn representative booked the drop location cab. While leaving, the biggest irritation was that the final staff whom we had to meet, inform and take discharge was having lunch and we waited for 1 hr fr her to come. But she still didn't come. She was unprofessional to that limit that she forgot that a patient is waiting for discharge hungry and tired but that madam couldn't pause her eating for 2 mins and come down. And she had to have lunch when a patient was to be discharged! While as far as I know there was no canteen and everyone had their own tiffins. A surgery patient is waiting. Are you kidding me!! Finally we got irritated, informed the pristyn representative and left. Thank God!nOverall the surgery procedure was good and again I thank God that I m slowly recovering now. Thanku pristyn for making the arrangements and pls don't allocate this stupid hospital to anyone again (kshema hospital, sarjahpur road, Bangalore)

Great clinic. Excellent services. Very happy with the treatment.nBest place to get treated.

None of the doctors I consulted could guarantee that they will cure the problem for once and all. Then once I talked to the medical coordinator from Pristyn Care, I was convinced that the laser treatment is the way. I went to their clinic in Electronic City for primary consultation. The clinic was near my house so I didn't had to struggle much. There was no waiting time and I met the doctor easily. I had a good experience at the hosipital also. After the surgery day, I was a little drowsy due to the anesthesia but my Care Buddy took care of all the paperwork for my discharge and even dropped me home. He even called me for my followup too.

Great clinic. Excellent service. happy treatment but cost not happy

My work profile is such that I have to sit for long hours every day. Due to which I developed pain in the lower back. I got in touch with Dr. Gaurav Prasad to consult about my condition which was turning more painful with every passing day. The doctor physically examined me and diagnosed it to be Pilonidal Sinus. He explained to me all about the problem and the laser treatment to cure it completely. I was scared about the surgical procedure, but Dr. Prasad comforted me that its going to be free of cuts and bleeding. He further told me that the procedure will take about only 30 minutes or so and I will be free to go home in 24 hours. The only problem that I faced was that my drop service after the surgery was delayed, but apart from that there was nothing that caused me discomfort. The most amazing thing was that the follow up was also even free of cost.To sum up my experience, I am happy with my treatment and the timely follow-ups.