Big Sandy Superstore

Addie was great. Professional and polite. She is an amazing asset to your team. She was new but if she needed the answer she found it instead of making something up which I appreciated! John was also very helpful and I truly appreciate his dedication to making her better. They were very thorough in making sure that as we were making decisions that the inventory availability was to our satisfaction. None of that is under their control but I feel like they are doing everything in their power to fill our order. Definitely checked this place out. Ask for Addie!!

Calvin was pleasant, and very informative. Knew his product well. Advised us on the differences of the many brands they sell. Would recommend the store based on this experience. Went to another furniture store next door, the salesperson introduced themselves and walked away. Didn’t offer much in the way of assistance and or information. Went back to see Calvin at Big Sandy’s and completed the deal. Very happy with the experience

A great selection and great customer service. Lauryn was extremely friendly and went above and beyond to help us find exactly what we were looking for! So glad we stopped in!

Ryan was super kind and helpful! He was extremely patient with us (particularly all of my questions). Ryan even told us about Big Sandy’s policy on using future promotions even after our purchase!

Walked in to Ashley home store next door and was greeted by a nice lady and had a very nice salesman take over. He was very knowledgable but my wife and I felt like the product just wasn’t what we expected for the price. We walked next door, curious about the new company that took the spot that used to be art van. We were allowed to walk in the store, peacefully, move about and did not feel pressured. Destiny walked up to us and greeted us with kindness and a sincere want to help us. She asked the right questions to find us the right bedroom set. My wife and I find value and choose what we want not based on price but by how we feel about the product, the company, the quality and the price all put together. We found big sandy to deliver on all of those with the bedroom set that we purchased. As I said earlier, I feel as though Ashley was a little more than I wanted to pay for the product and the quality, but liked the kindness of the staff. The staff at big sandy all worked together and got us in exactly what we wanted. A quality product made by a great company at a fair price, with excellent customer service. Destiny showed us the differences in product quality, explained the company that the furniture is made by, explained pricing, financing, and warranty and guided us to the furniture most likely to be picked by us. We ended up paying more than we would have paid at Ashley but got a far better quality product, a better warranty and we were able to customize the furniture. One might ask why I paid more than I would have at Ashley and to that I would say that you really need to give big sandy a chance to show you how much better the product is and get truly a truly warm customer service experience. When you get all of your choices together and finish building the room that you went shopping for, the team behind the counter all step in and help the checkout and ordering process. One employee talked to me about delivery. One about the financial aspect of the purchase. And one did the ordering to ensure proper delivery. The process was quick and easy. This by the way, was all done after they closed (we walked in five minutes before close thinking we were going to pop in and out). Give Big Sandy a shot. They will truly surprise you and open your eyes to VALUE. Not just price.