UFC GYM Honolulu

Exorcist!

I signed up with UFC right around the time after the first COVID shut down. Originally I had just enrolled myself and then after a month and a half I added my husband. I was told that I was being switched from the $59.99 membership to the $89.00 membership. Turns out they just bumped up my membership and then added my husband on another membership under my same credit card, making me think that I was only paying $89 for the both of us since you can supposedly bring a family member with you. They had my husband sign the updated contract as well, but little did we know it was another contract! We just thought he was being added on to mine which why they bumped me from 59.99 to 89.99. What they actually did was not only bump me up to pay more but then they charged me for another membership under my husbands name when really all wanted was him to be added to my account as a guest since you’re allow to bring one person! In addition to that that they charged me 2 annual fees. Regardless of when you sign up they will charge you on October 31st per person! Which is crazy because they were shut down most of the year due to Covid. When I called to question the billing an employee named L-Jay was so rude to me and refused to let me speak with a manager. He wouldn’t hear me out or let me explain what I was showing on my bank statement. He made me feel like I was lying about the charges. When I asked for the customer service line he told me to look it up online. I can go on and on about what was said, but the fact is ...it was handled very poorly! I refuse to give my money to a gym who doesn’t care about how they treat their customers. My advice to anyone wanting a membership at UFC is to be very weary of what you are signing. There’s a lot of hidden fees that they don’t tell you about and if you need to make changes to your account.. make sure they explain to you what you are signing. If you can, don’t give them your credit card information!

It's a good place to work out more equipment than other gym and they have bags to beat

The UFC Honolulu is by far the best exercise facility I have attended since moving to the island in 2017. I have been a member of this gym for 3 months now and the convenience of the facility, friendly ambiance, and cleanliness of the equipment/atmosphere have been the strongest influences on my consistent return. If you happen to stop by, I recommend you ask for Josee at the front desk to help you get settled in with the gym and what it has to offer. If you’re looking for a good trainer, you should definitely talk to Reggie. 10/10 would recommend to all of my friends and fellow students living in the Honolulu area.

The best of the best on Island.nnDealt with Juan Gomez - the Assistant General Manager and was treated like Ohana.nnThis gym has everything, and more. Best, it is a 24 hour operation.nnWant to train like a world class athlete, then head over to this world class fitness center.