Boston Sports Clubs

I cancelled my membership back in Feb 2020 and was told it would be processed. However, i was just charged another monthly fee on my account! Not only do they make it IMPOSSIBLE to cancel, but this gym has no A/C, broken machines, and gives you the bare minimum from a gym. There are no redeeming qualities. Go somewhere else.

They make it EXTREMELY difficult to cancel your membership. I probably spend upwards of 5 hours attempting to call and email people to cancel the membership (I moved out of the area). They also continued to charge several of my friends for ~4 months despite cancelling their memberships in writing back in May of 2020. The individuals are still dealing with their banks regarding the issue today. If you understand this before signing up and are fine with it, the gym might be right for you. The facilities are fine/ sufficient. Just know cancelling your membership will end up being a second job. I never write reviews, but I went out of my way to write this one.

Edit: I got an email from Marc asking me to provide reason for giving 1 star. I really thought I’d hear back from him regarding the issue I was having but it has been around 3 weeks at the time of this edit and I haven’t heard a peep. Clearly, my review was on point.

Another tale of bad business practices and getting mistreated during cancellation. At the beginning of covid I request my membership be put in the inactive category. It was. But they chose to reactivate it without my permission and didn't tell me when, nor did they tell me when they reopened and started charging membership fees again. And yes, I receive emails from them, so I know they have the right email addres. Grr.

Absolutely horrendous service. I cancelled my account months ago and suddenly started getting charged again because the account was not cancelled and they only left a note saying to cancel my account. AND YES I did walk into the club in person to ask for my account to be cancelled.